Chapters 6-10
Quiz yourself by thinking what should be in
each of the black spaces below before clicking
on it to display the answer.
Help!
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| show | the process of coordinating people and other resources to achieve the goals of an organization
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| show | establishing organizational goals and deciding how to accomplish them
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| mission | show 🗑
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| strategic planning | show 🗑
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| goal | show 🗑
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| show | a specific statement detailing what an organization intends to accomplish over a shorter period of time
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| plan | show 🗑
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| strategic plan | show 🗑
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| tactical plan | show 🗑
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| show | a type of plan designed to implement tactical plans
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| contingency plan | show 🗑
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| show | the grouping of resources and activities to accomplish some end result in an efficient and effective manner
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| show | the process of influencing people to work toward a common goal
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| show | the process of providing reasons for people to work in the best interests of an organization
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| directing | show 🗑
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| show | the process of evaluating and regulating ongoing activities to ensure that goals are achieved
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| top manager | show 🗑
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| middle manager | show 🗑
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| show | a manager who coordinates and supervises the activities of operating employees
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| financial manager | show 🗑
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| show | a manager who manages the systems that convert resources into goods and services
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| marketing manager | show 🗑
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| show | a person charged with managing an organization's human resources program
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| show | a manager who is not associated with any specific functional area but who provides overall administrative guidance and leadership
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| technical skill | show 🗑
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| conceptual skill | show 🗑
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| show | the ability to deal effectively with other people
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| show | a role in which the manager deals with people
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| show | a role in which the manager either gathers or provides information
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| leadership | show 🗑
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| show | one who holds all authority and responsibility, with communication usually moving from top to bottom
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| show | one who gives authority to employees and allows subordinates to work as they choose with a minimum of interference; communicatio flows horizontally among group members
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| show | one who holds final responsibility but also delegates authority to others, who help to determine work assignments; communication is active upward and downward
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| decision making | show 🗑
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| show | the discrepancy between an actual condition and a desired condition
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| total quality management (TQM) | show 🗑
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| organization | show 🗑
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| organization chart | show 🗑
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| show | the line of authority that extends from the highest to the lowest levels of an organization
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| job specialization | show 🗑
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| job rotation | show 🗑
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| show | the process of grouping jobs into manageable units
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| departmentalization by function | show 🗑
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| departmentalization by product | show 🗑
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| show | grouping activities according to the defined geographic area in which they are performed
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| show | grouping activities according to the needs of various customer populations
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| show | assigning part of a manager's work and power to other workers
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| show | the duty to do a job or perform a task
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| show | the power, within an organization, to accomplish an assigned job or task
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| accountability | show 🗑
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| show | an organization in which management consciously attempts to spread authority widely in the lower levels of the organization
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| show | an organization that systematically works to concentrate authority at the upper levels of the organization
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| show | the number of workers who report directly to one manager
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| show | the number of layers, or levels, of management in a firm
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| line management position | show 🗑
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| show | a position created to provide support, advice, and expertise within an organization
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| bereaucratic structure | show 🗑
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| show | an organizational structure that combines vertical and horizontal lines of authority, usually by superimposing product departmentalization on a functionally departmentalized organization
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| show | a team of individuals with varying specialties, expertise, and skills that are brought together to achieve a common goal
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| show | an organization that consists primarily of teams with no or very few underlying departments
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| network structure | show 🗑
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| show | the inner rites, rituals, heroes, and values within a firm
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| show | an employee who pushes an innovative idea, product, or process through an organization
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| show | a committee created for a specific short term purpose
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| show | a relatively permanent committee charged with performing some recurring task
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| task force | show 🗑
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| show | the arrangement that provides increasing authority at higher levels of management
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| informal organization | show 🗑
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| informal group | show 🗑
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| grapevine | show 🗑
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| operations management | show 🗑
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| show | a manufacturing process that lowers the cost required to produce a large number of identical or similar products over a long period of time
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| analytical process | show 🗑
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| synthetic process | show 🗑
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| utility | show 🗑
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| show | utility created by people converting raw materials, finances, and information into finished products
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| service economy | show 🗑
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| research and development (R&D) | show 🗑
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| design planning | show 🗑
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| show | a group of similar products that differ only in relatively minor characteristics
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| show | the process of creating a set of specifications from which a product can be produces
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| capacity | show 🗑
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| show | a process in which people must do most of the work
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| show | a process in which machines and equipment do most of the work
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| show | the arrangement of machinery, equipment, and personnel within a production facility
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| planning horizon | show 🗑
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| purchasing | show 🗑
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| inventory control | show 🗑
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| show | a computerized system that integrates production planning and inventory control
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| show | a system designed to ensure that materials of supplies arrive at a facility just when they are needed so that storage and holding costs are minimized
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| scheduling | show 🗑
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| show | a graphic scheduling device that displays the tasks to be performed on the vertical axis and the time required for each task on the horizonal axis
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| PERT (Program Evaluation & Review Techniques) | show 🗑
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| show | the sequence of production activities that takes the longest time from start to finish
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| show | an award given by the President of the US to organizations that apply and are judged to be outstanding in specific managerial tasks that lead to improved quality for both products and services
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| show | that process of ensuring that goods and services are produced in accordance with design specifications
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| statistical process control (SPC) | show 🗑
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| show | a set of specific statistical techniques used to monitor all aspects of the production process to ensure tht both work in progress and finished products meet the firm's quality standards
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| inspection | show 🗑
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| Six Sigma | show 🗑
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| show | a team of employees who meet on company time to solve problems of product quality
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| International Organization of Standardization | show 🗑
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| show | the average level of output per worker per hour
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| automation | show 🗑
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| robotics | show 🗑
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| computer aided design | show 🗑
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| computer aided manufacturing | show 🗑
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| computer integrated manufacturing (CIM) | show 🗑
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| show | a manufacturing process in which a firm produces the same products over a long period of time
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| flexible manufacturing system (FMS) | show 🗑
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| intermittent process | show 🗑
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| human resources management (HRM) | show 🗑
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| show | the development of strategies to melt a firm's future human resource needs
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| replacement chart | show 🗑
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| show | a computerized data bank containing information on the skills and experience of all present employees
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| cultural (workplace) diversity | show 🗑
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| job analysis | show 🗑
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| job description | show 🗑
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| job specification | show 🗑
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| recruiting | show 🗑
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| show | the attempt to attract job applicants from outside an organization
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| show | considering present employees as applicants for available positions
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| selection | show 🗑
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| orientation | show 🗑
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| compensation | show 🗑
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| show | the policies and strategies that determine employee compensation
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| wage survey | show 🗑
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| job evaluation | show 🗑
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| comparable worth | show 🗑
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| show | a specific amount of money paid for each hour of work
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| show | a specific amount of money paid for an employee's work during a set calendar period, regardless of the actual number of hours worked
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| show | a payment that is a percentage of sales revenue
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| incentive pay | show 🗑
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| show | an entire pay raise taken in one lump sum
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| profit sharing | show 🗑
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| employee benefit | show 🗑
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| flexible benefit plan | show 🗑
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| show | the process of teaching operations and technical employees how to do their present jobs more effectively and efficiently
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| show | the process of preparing managers and other professionals to assume increased responsibility in both present and future positions
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| performance appraisal | show 🗑
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| motivation | show 🗑
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| morale | show 🗑
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| show | the application of scientific principles to management of work and workers
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| show | a compentation system under which employees are paid a certain amount for each unit of output they produce
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| need | show 🗑
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| Maslow's hierarchy of needs | show 🗑
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| physiological needs | show 🗑
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| show | the things we require for physical and emotional security
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| show | the human requirements for love and affection and a sense of belonging
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| esteem needs | show 🗑
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| show | the need to grow and develop and to become all that we are capable of being
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| show | that idea that satisfation and dissatisfaction are separate and distinct dimensions
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| show | job factors that increase motivation but whose absense does not necessarily result in dissatisfaction
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| hygiene factors | show 🗑
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| Theory X | show 🗑
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| show | a concept of employee motivation generally consistent with the ideas of the human relations movement; assumes that employees accept responsibility and work toward organizational goals, if so by doing they also achieve personal rewards
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| Theory Z | show 🗑
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| reinforcement theory | show 🗑
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| equity theory | show 🗑
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| expectancy theory | show 🗑
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| show | a theory of motivation suggesting that employees are motivated to achieve goals that they and their managers establish together
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| management by objective (MBO) | show 🗑
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| show | a motivation technique that provides employees with more variety and responsibility in their jobs
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| show | expanding a worker's assignments to include additional but similar tasks
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| job redesign | show 🗑
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| behavior modification | show 🗑
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| flextime | show 🗑
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| part-time work | show 🗑
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| show | an arrangement whereby two people share one full time position
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| telecommuting | show 🗑
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| empowerment | show 🗑
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| employee ownership | show 🗑
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| team | show 🗑
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| problem-solving team | show 🗑
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| show | a team of exceptionally highly skilled and talented individuals brought together to produce significant change
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| show | groups of employees with the authority and skills to manage themselves
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| cross-functional teams | show 🗑
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| show | a team consisting of members who are geographically dispersed but communicate electronically
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Review the information in the table. When you are ready to quiz yourself you can hide individual columns or the entire table. Then you can click on the empty cells to reveal the answer. Try to recall what will be displayed before clicking the empty cell.
To hide a column, click on the column name.
To hide the entire table, click on the "Hide All" button.
You may also shuffle the rows of the table by clicking on the "Shuffle" button.
Or sort by any of the columns using the down arrow next to any column heading.
If you know all the data on any row, you can temporarily remove it by tapping the trash can to the right of the row.
To hide a column, click on the column name.
To hide the entire table, click on the "Hide All" button.
You may also shuffle the rows of the table by clicking on the "Shuffle" button.
Or sort by any of the columns using the down arrow next to any column heading.
If you know all the data on any row, you can temporarily remove it by tapping the trash can to the right of the row.
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