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Make Deposits in Other People's Emotional Bank Accounts (EBAs)

        Help!  

Term
Definition
Find out what a deposit is for the other person.   What you think is a deposit for the other person may in fact be a withdrawal in their mind. Find out.  
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Do small acts of kindness.   Treat people with kindness. Withdrawals is to be unkind, discourteous, and disrespectful.  
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Emotional deposits   Something that helps relationships.  
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Emotional withdrawals   Doing something that hurts the relationship.  
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Keep promises.   Make good on your word. Breaking promises can bankrupt the EBA.  
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Keep confidences.   When someone shares something in confidence, keep it that way.  
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Be loyal to the absent.   Avoid gossiping or backbiting. Stick up for people.  
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Set clear expectations.   Don't leave things fuzzy. Follow through on what's expected.  
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Apologize.   If you're wrong, admit it now.  
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Forgive.   Learn to forgive and to forget so that you don't keep hurting yourself the way you were hurt.  
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Created by: Asnells
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