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Think Win-Win
Make Deposits in Other People's Emotional Bank Accounts (EBAs)
Term | Definition |
---|---|
Find out what a deposit is for the other person. | What you think is a deposit for the other person may in fact be a withdrawal in their mind. Find out. |
Do small acts of kindness. | Treat people with kindness. Withdrawals is to be unkind, discourteous, and disrespectful. |
Emotional deposits | Something that helps relationships. |
Emotional withdrawals | Doing something that hurts the relationship. |
Keep promises. | Make good on your word. Breaking promises can bankrupt the EBA. |
Keep confidences. | When someone shares something in confidence, keep it that way. |
Be loyal to the absent. | Avoid gossiping or backbiting. Stick up for people. |
Set clear expectations. | Don't leave things fuzzy. Follow through on what's expected. |
Apologize. | If you're wrong, admit it now. |
Forgive. | Learn to forgive and to forget so that you don't keep hurting yourself the way you were hurt. |