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Think Win-Win

Make Deposits in Other People's Emotional Bank Accounts (EBAs)

TermDefinition
Find out what a deposit is for the other person. What you think is a deposit for the other person may in fact be a withdrawal in their mind. Find out.
Do small acts of kindness. Treat people with kindness. Withdrawals is to be unkind, discourteous, and disrespectful.
Emotional deposits Something that helps relationships.
Emotional withdrawals Doing something that hurts the relationship.
Keep promises. Make good on your word. Breaking promises can bankrupt the EBA.
Keep confidences. When someone shares something in confidence, keep it that way.
Be loyal to the absent. Avoid gossiping or backbiting. Stick up for people.
Set clear expectations. Don't leave things fuzzy. Follow through on what's expected.
Apologize. If you're wrong, admit it now.
Forgive. Learn to forgive and to forget so that you don't keep hurting yourself the way you were hurt.
Created by: Asnells
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