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Habit 4 Study Guide

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Term
Definition
show Mutual Benefit  
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show I can build effective relationships with people by working for their benefit as well as my own.  
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What is the basic principle of successful living?   show
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Habit 4: Think Win-Win is NOT   show
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show 1) Balance courage with consideration 2) Make deposits in other people's Emotional Bank Accounts  
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Win-Lose Paradigm   show
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show The paradigm that is the opposite of the Win-Lose paradigm. You lack confidence and self-respect, have a victim mentality, and are easily taken advantage of. This paradigm lacks courage, but has an excess of consideration.  
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show The paradigm in which no one wins. It often is accompanied by envy, revenge, and criticism of yourself and others. It lacks both courage and consideration.  
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Win-Win Paradigm or No Deal   show
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show I can make deposits of kindness and helpfulness into other people's Emotional Bank Accounts. When I do this, it's easier to make new friends and build strong relationships.  
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show Find out what a deposit is for the other person. It may mean something different to everyone and evolve over time.  
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The second way to make emotional deposits.   show
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show Keep promises. The integrity of your character can either withdraw or deposit a lot out of someone's Emotional Bank.  
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The fourth way to make emotional deposits.   show
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show Be loyal to the absent. Honor your friends and peers at all times, avoid gossiping behind their backs.  
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The sixth way to make emotional deposits.   show
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show Apologize. Admit when you are wrong as soon as possible and avoid excuses.  
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show Forgive. Let go of past wounds and realize that failing to do so hurts yourself more than the other person.  
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Created by: jflores65
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