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Habit 4 Study Guide

TermDefinition
Habit 4 is the habit of ___________ Mutual Benefit
What is the main point of Module 11? I can build effective relationships with people by working for their benefit as well as my own.
What is the basic principle of successful living? Unless other people win with you, you don't truly win.
Habit 4: Think Win-Win is NOT 1) Win-Lose 2) Lose-Win 3)Lose-Lose
What are the two main things this habit teaches? 1) Balance courage with consideration 2) Make deposits in other people's Emotional Bank Accounts
Win-Lose Paradigm The paradigm that is prideful and selfish in which you can only win if someone else loses. It lacks consideration, but has an excess of courage.
Lose-Win Paradigm The paradigm that is the opposite of the Win-Lose paradigm. You lack confidence and self-respect, have a victim mentality, and are easily taken advantage of. This paradigm lacks courage, but has an excess of consideration.
Lose-Lose Paradigm The paradigm in which no one wins. It often is accompanied by envy, revenge, and criticism of yourself and others. It lacks both courage and consideration.
Win-Win Paradigm or No Deal The paradigm in which you are ready to walk away before anyone loses. It requires a balance of courage and consideration to insure that you help both others and yourself. This paradigm is ideal and has high amounts of both courage and consideration.
What is the main point of Module 12? I can make deposits of kindness and helpfulness into other people's Emotional Bank Accounts. When I do this, it's easier to make new friends and build strong relationships.
The first way to make emotional deposits. Find out what a deposit is for the other person. It may mean something different to everyone and evolve over time.
The second way to make emotional deposits. Do small acts of kindness. This can be simply polishing your manners or a giving a smile to a stranger.
The third way to make emotional deposits. Keep promises. The integrity of your character can either withdraw or deposit a lot out of someone's Emotional Bank.
The fourth way to make emotional deposits. Keep confidences. Be trustworthy and respectful when it comes to the affairs of those around you.
The fifth way to make emotional deposits. Be loyal to the absent. Honor your friends and peers at all times, avoid gossiping behind their backs.
The sixth way to make emotional deposits. Set clear expectations. Be clear with your boundaries and follow through with your own responsibilities.
The seventh way to make emotional deposits. Apologize. Admit when you are wrong as soon as possible and avoid excuses.
The eighth way to make emotional deposits. Forgive. Let go of past wounds and realize that failing to do so hurts yourself more than the other person.
Created by: jflores65
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