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The flashcards for habit 4 Study guide

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Term
Definition
"Win-Lose"   "I'm going to beat you no matter what" - trying to get ahead of people -High courage/low consideration  
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"Lose-Win"   "I always get stepped on" - You're insecure and won't stand up for yourself - Low courage/High consideration  
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"Win-Win" / "No Deal"   "We're going to win together" - You're walking away before anyone loses - Balancing courage and consideration  
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"Lose-Lose"   -Don't care if other people lose, but don't have the courage tp stand up for yourself  
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Deposit   A benefit or positive for a person - Think ATM machine  
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Withdrawal   A deficit or negative for a person - Think ATM machine  
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Why should you keep promises?   It quickly lowers trust and expectations if not kept.  
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Keep Confidences   Keep secrets that a person trusts you with, to seem loyal.  
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What does being "loyal to the absent" mean?   Don't gossip or backbite the people that trust you. Don't break their trust to fit in with another crowd.  
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Set Clear Expectations.   Don't expect people to immediately understand your boundaries or what you need from them. Communicate.  
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Apologize- why should you?   Don't assume that people think you're sorry, and don't go without acknowledging you did something wrong.  
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Why should you forgive people?   Don't keep pushing people away for petty mistakes. Be the bigger person, and grow from the hurt.  
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