Habit 4 Study Guide
Quiz yourself by thinking what should be in
each of the black spaces below before clicking
on it to display the answer.
Help!
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| Win-Win | Unless other people win with you, you don't truly win.
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| Win-Lose | Being high on courage and low on consideration. Always trying to get ahead of others or be better than other people.
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| Lose-Win | Being high on consideration and low on courage. Being insecure and not brave enough to stick up for yourself.
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| Lose-Lose | Being low on consideration and low on courage. If you can't win, nobody wins.
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| Win-Win or No Deal | Being high on consideration and high on courage. We all win or no one wins.
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| EBA | Acronym for Emotional Bank Account
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| Do Small Acts of Kindness | Treating people well and doing things for others.
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| Keep Promises | Keeping to a commitment.
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| Keep Confidences | Not sharing personal information shared with you.
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| Be Loyal to the Absent | Speaking about people as if they can hear you.
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| Set Clear Expectations | Speaking thoroughly about plans and desires and following through with them.
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| Apologize | Admitting when you are in the wrong.
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| Forgive | Moving on from something and not allowing it to hold your future hostage.
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| Emotional Bank Deposit | Doing something to/for someone that they enjoy and find beneficial to their EBA.
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| Emotional Bank Withdrawal | Doing something to/for someone they find hurtful and neglectful to their EBA.
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Review the information in the table. When you are ready to quiz yourself you can hide individual columns or the entire table. Then you can click on the empty cells to reveal the answer. Try to recall what will be displayed before clicking the empty cell.
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Or sort by any of the columns using the down arrow next to any column heading.
If you know all the data on any row, you can temporarily remove it by tapping the trash can to the right of the row.
To hide a column, click on the column name.
To hide the entire table, click on the "Hide All" button.
You may also shuffle the rows of the table by clicking on the "Shuffle" button.
Or sort by any of the columns using the down arrow next to any column heading.
If you know all the data on any row, you can temporarily remove it by tapping the trash can to the right of the row.
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Created by:
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