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Think Win-Win
Habit 4 Study Guide
| Term | Definition |
|---|---|
| Win-Win | Unless other people win with you, you don't truly win. |
| Win-Lose | Being high on courage and low on consideration. Always trying to get ahead of others or be better than other people. |
| Lose-Win | Being high on consideration and low on courage. Being insecure and not brave enough to stick up for yourself. |
| Lose-Lose | Being low on consideration and low on courage. If you can't win, nobody wins. |
| Win-Win or No Deal | Being high on consideration and high on courage. We all win or no one wins. |
| EBA | Acronym for Emotional Bank Account |
| Do Small Acts of Kindness | Treating people well and doing things for others. |
| Keep Promises | Keeping to a commitment. |
| Keep Confidences | Not sharing personal information shared with you. |
| Be Loyal to the Absent | Speaking about people as if they can hear you. |
| Set Clear Expectations | Speaking thoroughly about plans and desires and following through with them. |
| Apologize | Admitting when you are in the wrong. |
| Forgive | Moving on from something and not allowing it to hold your future hostage. |
| Emotional Bank Deposit | Doing something to/for someone that they enjoy and find beneficial to their EBA. |
| Emotional Bank Withdrawal | Doing something to/for someone they find hurtful and neglectful to their EBA. |