Habit 4
Quiz yourself by thinking what should be in
each of the black spaces below before clicking
on it to display the answer.
Help!
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| Main Point 1 | Think Win-Win is about building effective relationships with people by working for their benefit while you are working for your own benefit.
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| Win-Lose {Proud} | "I'm going to beat you no matter what" (high on courage, low on consideration)
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| Lose-Win {Insecure} | "I always get stepped on" (low on courage, high on consideration)
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| Lose-Lose {Revenge} | "If I'm going down, you're going down with me" (if you can't win, nobody can)
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| Win-Win {or no deal} | "We're going to win together" (balanced courage and consideration)
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| Main Point 2 | The key to making friends is to deposit acts of kindness and helpfulness in their Emotional Bank Accounts (and to avoid making withdrawals)
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| Find out what a deposit is for the other person | You may not have the same idea of a deposit as the other person... in fact a deposit for you may be a withdrawal for them
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| Do small acts of kindness | Don't be TOO kind, but small acts of kindness can make anyone's day
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| Keep promises | Nothing bankrupts the EBA (Emotional Bank Account) faster than not keeping a serious promise
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| Keep confidences | When someone shares something with you in confidence, keep it that way... don't spread it
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| Be loyal to the absent | No gossiping or talking behind someone's back. Stick up for people
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| Set clear expectations | Be clear with what you want and follow through on what is expected
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| Apologize | If you're in the wrong, admit it
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| Forgive | Learn to forgive and forget
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Review the information in the table. When you are ready to quiz yourself you can hide individual columns or the entire table. Then you can click on the empty cells to reveal the answer. Try to recall what will be displayed before clicking the empty cell.
To hide a column, click on the column name.
To hide the entire table, click on the "Hide All" button.
You may also shuffle the rows of the table by clicking on the "Shuffle" button.
Or sort by any of the columns using the down arrow next to any column heading.
If you know all the data on any row, you can temporarily remove it by tapping the trash can to the right of the row.
To hide a column, click on the column name.
To hide the entire table, click on the "Hide All" button.
You may also shuffle the rows of the table by clicking on the "Shuffle" button.
Or sort by any of the columns using the down arrow next to any column heading.
If you know all the data on any row, you can temporarily remove it by tapping the trash can to the right of the row.
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