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Habit 4

Main Point 1 Think Win-Win is about building effective relationships with people by working for their benefit while you are working for your own benefit.
Win-Lose {Proud} "I'm going to beat you no matter what" (high on courage, low on consideration)
Lose-Win {Insecure} "I always get stepped on" (low on courage, high on consideration)
Lose-Lose {Revenge} "If I'm going down, you're going down with me" (if you can't win, nobody can)
Win-Win {or no deal} "We're going to win together" (balanced courage and consideration)
Main Point 2 The key to making friends is to deposit acts of kindness and helpfulness in their Emotional Bank Accounts (and to avoid making withdrawals)
Find out what a deposit is for the other person You may not have the same idea of a deposit as the other person... in fact a deposit for you may be a withdrawal for them
Do small acts of kindness Don't be TOO kind, but small acts of kindness can make anyone's day
Keep promises Nothing bankrupts the EBA (Emotional Bank Account) faster than not keeping a serious promise
Keep confidences When someone shares something with you in confidence, keep it that way... don't spread it
Be loyal to the absent No gossiping or talking behind someone's back. Stick up for people
Set clear expectations Be clear with what you want and follow through on what is expected
Apologize If you're in the wrong, admit it
Forgive Learn to forgive and forget
Created by: 2288102228077406
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