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Flashcard Method

        Help!  

Term
Definition
Win-Lose.   "I'm going to beat you no matter what." High on courage, low on consideration.  
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Lose-Win.   "I always get stepped on." Low on courage, high on consideration.  
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Lose-Lose.   "If I'm going down, you're going down with me." If you can't win, nobody wins.  
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Win-Win.   "We're going to win together." Balancing courage and consideration.  
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Find out what a Deposit Is for the Other Person.   What you think is an emotional deposit for a person, may be a withdrawl for them.  
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Do Small Acts of Kindness.   Treat people with kindness  
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Keep Promises.   Keep your word and be very careful before saying, "I promise" or "I commit."  
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Keep confidences.   When someone shares something with you in confidence, keep it that way.  
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Be loyal to the absent.   Avoid gossiping or backbiting.  
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Set clear expectations.   Don't leave things fuzzy and follow through on what's expected.  
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Apologize.   If you're in the wrong, admit it.  
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Forgive.   Learn to forgive and to forget to stope hurting the way you were hurt.  
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EBA   Emotional Bank Account  
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Deposit Rule #1   A deposit is only a deposit if the other person sees it as a deposit.  
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Deposit Rule#2   It can take one or more deposits to make up for one withdrawal.  
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