Order Management call cards
Quiz yourself by thinking what should be in
each of the black spaces below before clicking
on it to display the answer.
Help!
|
|
||||
|---|---|---|---|---|---|
| Accounting; CXL-PT SNDCHK | Will be used when a CSA or Technician must cancel or profile an order after a customer has stated that they are mailing in a check.
🗑
|
||||
| Accounting; OK2CC | Documents customer's OK to bill the credit card.
🗑
|
||||
| Cust Svc; Cancel Order | If the customer would like to cancel a new prescription from an order.
🗑
|
||||
| Cust Svc; Rtn Hard Copy | Customer would like original prescription(s) returned back to them. (Rx must be profiled, never filled, and not on same H/C as filled prescription.
🗑
|
||||
| HIPAA; Verbal Desig | Used to document that a customer has authorized another individual to conduct business on their behalf
🗑
|
||||
| OM AdvCust; DB/SVQ/DAW | Used when making an out-call to obtain clarification on diabetic supply preference (brand, type, etc), sig vs. qty and DAW preference.
🗑
|
||||
| OM AdvCust; DO NOT SEND | Used when customer does not want us to send order, and want us to keep prescription on file.
🗑
|
||||
| OM AdvCust; OK TO SEND | Used when customer gave us the ok the send order.
🗑
|
||||
| OM AdvCust; Order Delay | Used to inform customer of a delay in their order, most likely due to waiting for a response from their MD on a particular issue.
🗑
|
||||
| OM AdvCust; Out of Stock | Used to document discussion with customer regarding out-of-stock item and how the customer wants to proceed.
🗑
|
||||
| OM AdvCust; P/A | Used to document customer's request to start the Prior Auth process for nonformulary medication, and the customer's approval to ship if the Prior Auth is approved.
🗑
|
||||
| Cust Svc; Order Inquiry | Retitle Card to DAW Medications. DAW 2 documentation "p/pt verbal brand name only on medication(s)"
🗑
|
||||
| OM AdvCust; TIPS | Used to document discussion regarding strength substitutions and price difference, or unavailable items with possible alternatives
🗑
|
||||
| OM ADV MDO; CII | Outbound call to MD to ask clarification from doctor about CII medication.
🗑
|
||||
| OM ADV MDO; FAILED FAX | Used to document a fax sent to the doctor's office did not go through, and the date/time we refaxed to the correct fax number.
🗑
|
||||
| OM ADV MDO; MD Info | Used to obtain MD's personal info from the MD, such as NPI, fax number, etc.
🗑
|
||||
| OM ADV MDO; RxQuestn 1st | 1st attempt to contact the doctor's office to verify information on a prescription.
🗑
|
||||
| OM ADV MDO; RxQuestn 2nd | 2nd attempt to contact the doctor's office to verify information on a prescription.
🗑
|
||||
| OM ADV MDO; RxQuestn 3rd | 3rd attempt to contact the doctor's office to verify information on a prescription.
🗑
|
||||
| OM ADV MDO; TIPS | Used to obtain authorization from MD to dispense alternatives for dc'd meds or pricing difference
🗑
|
Review the information in the table. When you are ready to quiz yourself you can hide individual columns or the entire table. Then you can click on the empty cells to reveal the answer. Try to recall what will be displayed before clicking the empty cell.
To hide a column, click on the column name.
To hide the entire table, click on the "Hide All" button.
You may also shuffle the rows of the table by clicking on the "Shuffle" button.
Or sort by any of the columns using the down arrow next to any column heading.
If you know all the data on any row, you can temporarily remove it by tapping the trash can to the right of the row.
To hide a column, click on the column name.
To hide the entire table, click on the "Hide All" button.
You may also shuffle the rows of the table by clicking on the "Shuffle" button.
Or sort by any of the columns using the down arrow next to any column heading.
If you know all the data on any row, you can temporarily remove it by tapping the trash can to the right of the row.
Embed Code - If you would like this activity on your web page, copy the script below and paste it into your web page.
Normal Size Small Size show me how
Normal Size Small Size show me how
Created by:
Christina.Hopkins
Popular Miscellaneous sets