Communicating With The Health Team
Quiz yourself by thinking what should be in
each of the black spaces below before clicking
on it to display the answer.
Help!
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| Health team members must ______________________ with each other to give coordinated and effective care. | Communicate
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| You communicate with the health team to determine what was ____________ for the person. | Done
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| You communicate with the person to determine what _____________ to be done for the person. | Needs
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| You communicate with the person to determine the person's ___________________ to treatment. | Response
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| _________________________ is the exchange of information - a message sent is received and correctly interpreted by the intended person. | Communication
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| You should use avoid words with more than __________________ meaning. | One
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| When communicating with a person you should use familiar ______________. | Words
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| When communicating with a person you should be ______________ and concise. | Brief
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| When communicating with a person you should give information in a _____________________ and orderly manner. | Logical
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| When communicating with a person you should give ______________ and be specific. | Facts
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| You should always _______________ at the person you are communicating with. | Look
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| When communicating with a person you should speak _____________ in a normal tone of voice. | Clearly
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| You should always ask questions if you do not ___________________ what is said. | Understand
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| What is a written or electronic account of a person's condition and response to treatment and care? | Chart
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| The health team uses the ______________________ _______________ to share information about the person. | Medical record
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| The medical record is a __________________ document. | Legal
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| You have an _______________ and legal duty to keep the person's information confidential. | Ethical
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| The resident has a right to see their chart, who should you report these requests to? | Nurse
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| What document has the person's identifying information such as legal name, date of birth, gender, address and marital status | Admission sheet
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| The activities of daily living flow sheet is used to record a person's ability to _________________ ADLs. | Perform
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| What document summarizes information found in the medical record including medications, treatments, diagnoses and routine care measures. | Kardex
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| The oral account of care and observations. | Reporting
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| The written account of care and observations. | Recording
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| You should report to the nurse at once whenever there is a change from normal or a change in the person's ______________________. | Condition
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| You should report to the nurse whenever she _____________ you to do so. | Ask
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| You should report to the nurse when you _____________ the unit for meals, breaks, or other reasons. | Leave
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| You should report to the nurse ____________ the end-of-shift report. | Before
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| Anyone who reads your ________________ should know what you observed, what you did, the person's response. | Charting
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| Report only what __________ observed or did yourself. | You
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| Never chart a procedure, treatment, or care measure until ______________ it is completed. | After
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| Sign all entries with your name and _____ as required by center policy. | Title
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| When charting you never ________________ your mistakes. | Erase
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| When correcting errors, you should draw a _______________ through the incorrect parts and date and initial the mistake. | Line
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| A clash between apposing interests or ideas is called _____________. | Conflict
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| When dealing with conflict it is important to give ______________ and specific examples. | Facts
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| When dealing with conflict you should talk in a ________________ setting. | Private
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| When dealing with conflict you should focus on the _____________. | Problem
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| When using the center's computer __________________ information can be retrieved by authorized staff. | Deleted
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| Do not use email for information or messages that require __________________ reporting. | Immediate
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| Do not put callers with an _________________________ on hold. | Emergency
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Created by:
na3
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