Supervision of Police Personnel 8th edition
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| This term refers to the process of directing and controlling people and things so that organizational objectives can be accomplished | Management
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| The supervisor derives his real authority from the spirit of cooperation, respect, and confidence that he is able to gain from his | subordiantes
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| This term refers to the act of overseeing people. It is an activity that takes place at all levels in the organization except at the work level | Supervision.
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| Supervision is an activity that takes place at all levels in the organization except at the | work level.
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| At what level is the productive capacity of the organization controlled | at the first level
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| The first step in gaining this confidence and respect is taken when the supervisor exemplifies by his ---------that which he demands from his subordinates. | personal conduct
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| The supervisory officer must be adept at applying the principles of -------------with -------------- so that he can best integrate the needs of employees with the goals of management | wholesome human relations
common sense.
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| The worker's performance and morale are more strongly influenced here by his ----------- than by any other factor in his environment | immediate superior
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| The supervisor must be an expert in handling subordinates to be a successful leader. In order to obtain the subordinate's obedience, confidence, respect, and loyal cooperation, the supervisor must develop: (3) | 1. The art of influencing others
2. Coordinating their efforts
3. Directing them to proper goals.
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| In the law enforcement agency, first-level supervisors are of special importance because of the great need for | teamwork.
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| The supervisor should provide subordinates with --------------- that will give them a sense of their worth within the organization | performance feedback.
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| Now and then, some (subordinates) will become incensed at what they consider a trivial criticism if it is not given with the utmost | tact and diplomacy.
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| Advancement into a position of authority involves a considerable change in lifestyle from being a follower to being a leader and requires a radical change in philosophy and thought processes, especially in the area of | human relations.
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| The supervisor is selected by | management
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| The supervisor must be an expert in handling subordinates to be a successful leader. In order to obtain the subordinate's obedience, confidence, respect, and loyal cooperation, the supervisor must develop: | 1. The art of influencing others
2. Coordinating their efforts
3. Directing them to proper goals.
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| The supervisor must always keep his superiors informed so that their decisions may be made on? | unexpurgated information
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| When he is in doubt as to how much detail he should pass on to them, he should resolve the doubt in favor of: | conveying too much rather than too little.
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| The supervisor is often torn between the loyalties he owes to both the goals of management and the goals of the employees. The supervisor must realize that the best interests of the -------- must prevail | organization
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| The supervisor must have a basic understanding of the four scientific disciplines that have contributed to the science of leadership. Which would have given law enforcement avast source of technical data | The physical Scientist
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| The supervisor must have a basic understanding of the four scientific disciplines that have contributed to the science of leadership. Which would have tried to explain the developmental aspects of society | The Anthropologist
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| The supervisor keeps himself informed through: (3) | 1. Records
2. Research
3. Inspection
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| The supervisor must have a basic understanding of the four scientific disciplines that have contributed to the science of leadership. Which would have attempted to explain ethnic cultures and group relationships | The Sociologist
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| The supervisor must have a basic understanding of the four scientific disciplines that have contributed to the science of leadership. Which would have contributed to an understanding of human behavior | The Psychologist
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| The supervisor should be -----------in the functions and operations of his local subdivision of government. | thoroughly versed
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| The supervisor must have a basic understanding of the other scientific disciplines that have contributed to the science of leadership, there are four : (4) | 1. Psychologist
2. Sociologist
3. Anthropologist
4. Physical scientist
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| This commission emphasized the importance of understanding informal organizations in "The Report of the National Commission on the Public Service." | The Volcker Commission
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| When a supervisory officer strives to assign his subordinates as scientifically as possible to the positions for which they are best suited and to the places and at the times where they are most needed. The supervisor is acting as a: | Personnel Officer
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| These supervisors obtain better results than production-centered ones | Employee-centered supervisors
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| When the supervisor neglects to develop his capacity for the role of teacher, he deprives himself of a means of ----------- and ensuring that the standards of performance in the organization are maintained through the training process. | upgrading the service
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| The supervisor should prepare himself for his position by gaining knowledge and understanding of: (6) | 1. Policies
2. Rules
3. Procedures
4. Practices
5. Functions
6. Objectives
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| This supervisory responsibility Involves the practice of confronting an employee with his or her job performance record with the objective of finding ways to overcome deficiencies and improve job performance. | Acting as a Coach
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| Properly used, this supervisory practice can be an excellent motivational tool that stimulates employees to achieve peak job performance. | Coaching
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| The common elements of supervision can be grouped under those activities that relate to the direction of people and all it implies: (8) | 1. Planner
2. Personnel officer
3. Trainer
4. Coach
5. Counselor
6. Controller
7. Decision maker and communicator
8. Leader
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| When acting as a planner, the supervisor must familiarize himself with work simplification practices, such as: (3) | 1. Streamlining of procedures
2. Reduction of paperwork
3. Effective use of personnel resources
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| When the supervisor makes proper follow-ups to determine that rules and regulations have been followed and orders properly executed, the supervisor is acting as a: | Controller
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| When the supervisor must take disciplinary action either positively through the process of training or negatively through punitive action, they are acting as a: | Controller
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| When these types of mistakes are made, often the training value exceeds the harm done | Mistakes "of the head"
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| To be an effective teacher, the supervisor must gain knowledge and understanding of: (3) | 1. The learning process
2. Individual differences on learning
3. Psychological factors involved in teaching
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| Supervisors who work with employees as coaches create a working environment that:(4) | 1. Increases employee competence
2. Provides for greater fulfillment
3. Allows for a greater contribution
4. Exposes officers to meaningful work
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| There are several benefits to officers that are coached. They are: (6) | 1. Accept responsibility more readily
2. Clear about performance expectations
3. Committed to the organization
4. Oriented to the mission and goals of the department
5. Follow the vision of the organization
6. Opportunity to attain individual goals
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| If the supervisor does what two things will the counseling session be enhanced: | 1. Get to know employees as individuals
2. Demonstrates a concern for employees' welfare
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| Being a ------------relates to the supervisory practice of: 1. Actively listening 2. Responding to employees: Complaints, Grievances, and problems | Counselor
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| When these types of mistakes are made,negative corrective action may be indicated to prevent a recurrence | Mistakes "of the heart"
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| Perfection should not be expected of workers since demanding this degree of excellence in performance will usually result in: (3) | 1. Wasted time
2. Frayed nerves
3. Frustration
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| If a decision is indicated, the supervisor must not ---------- . A bad decision is sometimes better than none at all. | vacillate
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| When change results from decisions, those affected will often resist because the change is interpreted as a threat to their security and they are forced to make adjustments. The resistance will usually be reduced if the need for the change is | Explained
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| These two things are important to consider when implementing change so that it will have the greatest acceptance: (2) | Timing of a communication
location where it takes place
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| This, will have a vital bearing on a supervisors interpersonal relations with their subordinates: | The manner in which the superior officer communicates with his subordinates
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| To become a good leader, the supervisor must possess the traits of: (3) | 1. Honorableness
2. Courageousness
3. Vitality
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| A supervisor is not born with the traits of a leader. To develop them they must: (2) | 1. Adopting the desirable traits he has observed in good leaders or
2. Trying to adapt those traits to his own style
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| The most effective supervisors show concern for two things: (2) | concern for employees
concern for their organization
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| When the needs of employees and the organization are in conflict, the needs of the which must come first: | the needs of the organization must come first.
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| The author recommends that for supervisors to be effective, they should meet regularly with their employees, the author recommends this be done how often: | at least twice a month
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