Chapter 4 Terms and Definitions
Quiz yourself by thinking what should be in
each of the black spaces below before clicking
on it to display the answer.
Help!
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Attitude | A mental disposition or feeling a technician adopts toward customers, co-workers, or duties at work
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Channel | A means of communication that can be a written message, spoken words, or body language
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Communication | The ability to express oneself in such a way that one is understood readily and clearly
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Compassion | A feeling of wanting to help someone who is sick or in trouble
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Diplomacy | The skill of dealing with others without causing bad feelings
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Etiquette | An unwritten guideline or rule of behavior
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Perception | The way a person thinks about or understands someone or something
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Nonverbal communication | The act of giving or exchanging information without using spoken words
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Tact | The ability to do or say things without offending or upsetting other people
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Verbal communication | The sharing of information by individuals through the use of speech
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Review the information in the table. When you are ready to quiz yourself you can hide individual columns or the entire table. Then you can click on the empty cells to reveal the answer. Try to recall what will be displayed before clicking the empty cell.
To hide a column, click on the column name.
To hide the entire table, click on the "Hide All" button.
You may also shuffle the rows of the table by clicking on the "Shuffle" button.
Or sort by any of the columns using the down arrow next to any column heading.
If you know all the data on any row, you can temporarily remove it by tapping the trash can to the right of the row.
To hide a column, click on the column name.
To hide the entire table, click on the "Hide All" button.
You may also shuffle the rows of the table by clicking on the "Shuffle" button.
Or sort by any of the columns using the down arrow next to any column heading.
If you know all the data on any row, you can temporarily remove it by tapping the trash can to the right of the row.
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