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Chapter 4 Terms and Definitions

Quiz yourself by thinking what should be in each of the black spaces below before clicking on it to display the answer.
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Term
Definition
Attitude   A mental disposition or feeling a technician adopts toward customers, co-workers, or duties at work  
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Channel   A means of communication that can be a written message, spoken words, or body language  
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Communication   The ability to express oneself in such a way that one is understood readily and clearly  
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Compassion   A feeling of wanting to help someone who is sick or in trouble  
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Diplomacy   The skill of dealing with others without causing bad feelings  
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Etiquette   An unwritten guideline or rule of behavior  
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Perception   The way a person thinks about or understands someone or something  
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Nonverbal communication   The act of giving or exchanging information without using spoken words  
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Tact   The ability to do or say things without offending or upsetting other people  
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Verbal communication   The sharing of information by individuals through the use of speech  
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Created by: btdell
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