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Chpt.4 T&D

Chapter 4 Terms and Definitions

TermDefinition
Attitude A mental disposition or feeling a technician adopts toward customers, co-workers, or duties at work
Channel A means of communication that can be a written message, spoken words, or body language
Communication The ability to express oneself in such a way that one is understood readily and clearly
Compassion A feeling of wanting to help someone who is sick or in trouble
Diplomacy The skill of dealing with others without causing bad feelings
Etiquette An unwritten guideline or rule of behavior
Perception The way a person thinks about or understands someone or something
Nonverbal communication The act of giving or exchanging information without using spoken words
Tact The ability to do or say things without offending or upsetting other people
Verbal communication The sharing of information by individuals through the use of speech
Created by: btdell