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Intro Comm - Chapter 6

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Term
Definition
listening   the active process of making meaning out of another person's spoken message  
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hearing   the sensory process of receiving and perceiving sounds  
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attending   paying attention to someone's words well enough to understand what that person is trying to communicate  
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HURIER model   a model describing the stages of effective listening as hearing, understanding, remembering, interpreting, evaluating, and responding  
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mnemonics   devices that can aid short- and long-term memory  
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informational listening   listening to learn  
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critical listening   listening to evaluate or analyze  
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empathetic listening   listening to experience what the speaker thinks or feels  
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noise   anything that distracts people from listening to what they wish to listen to  
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pseudolistening   pretending to listen  
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selective attention   listening only to what one wants to hear and ignoring the rest  
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information overload   the state of being overwhelmed by the enormous amount of information encountered each day  
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glazing over   daydreaming or allowing the mind to wander while another person is speaking  
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rebuttal tendency   the propensity to debate a speaker's point and formulate a reply while that person is still speaking  
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closed-mindedness   the tendency not to listen to anything with which one disagrees  
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competitive interrupting   the practice of using interruptions to take control of the conversation  
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confirmation bias   the tendency to pay attention only to information that supports one's values and beliefs, while discounting or ignoring information that does not  
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vividness effect   the tendency of dramatic, shocking events to distort one's perceptions of reality  
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skepticism   an attitude that involves raising questions or having doubts  
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Created by: moogoogaiboo
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