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Chapter Six

Intro Comm - Chapter 6

TermDefinition
listening the active process of making meaning out of another person's spoken message
hearing the sensory process of receiving and perceiving sounds
attending paying attention to someone's words well enough to understand what that person is trying to communicate
HURIER model a model describing the stages of effective listening as hearing, understanding, remembering, interpreting, evaluating, and responding
mnemonics devices that can aid short- and long-term memory
informational listening listening to learn
critical listening listening to evaluate or analyze
empathetic listening listening to experience what the speaker thinks or feels
noise anything that distracts people from listening to what they wish to listen to
pseudolistening pretending to listen
selective attention listening only to what one wants to hear and ignoring the rest
information overload the state of being overwhelmed by the enormous amount of information encountered each day
glazing over daydreaming or allowing the mind to wander while another person is speaking
rebuttal tendency the propensity to debate a speaker's point and formulate a reply while that person is still speaking
closed-mindedness the tendency not to listen to anything with which one disagrees
competitive interrupting the practice of using interruptions to take control of the conversation
confirmation bias the tendency to pay attention only to information that supports one's values and beliefs, while discounting or ignoring information that does not
vividness effect the tendency of dramatic, shocking events to distort one's perceptions of reality
skepticism an attitude that involves raising questions or having doubts
Created by: moogoogaiboo
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