Oral/Interpersonal Communication
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Communication Climate | The emotional tone of a relationship
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Confirming Communication | Describes messages that convey valuing
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Disconfirming Communication | Describes messages that show a lack of regard
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Spirals | Reciprocating communication pattern in which each person's message reinforces the others
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Escalatory conflict spirals | pattern in which one attack leads to another until the initial problem escalates into a full battle
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De-escalatory conflict spirals | pattern in which instead of fighting, parties slowly lessen their dependence on each other, withdraw and become less invested in the relationship
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Defensiveness | The process of protecting our presenting self, or face
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Behavior | Describes the facts to which you react without judgement
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Interpretation | Describes the meaning you've attached to the other person's behavior
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Feeling | The emotions you experience as a result of the behavior
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Consequence | What happens as a result of the situation
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Intention | communicates where you stand on an issue, what you request of others, or how you plan to act in the future
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Saving Face | Reducing Defensiveness is also called _______.
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Agreeing with the critic | Honestly accepting the other persons point of view
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Assertive Message Format | Involves 5 parts: behavior, interpretation, feeling, consequence and intention.
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