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Oral/Interpersonal Communication

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Term
Definition
Communication Climate   The emotional tone of a relationship  
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Confirming Communication   Describes messages that convey valuing  
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Disconfirming Communication   Describes messages that show a lack of regard  
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Spirals   Reciprocating communication pattern in which each person's message reinforces the others  
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Escalatory conflict spirals   pattern in which one attack leads to another until the initial problem escalates into a full battle  
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De-escalatory conflict spirals   pattern in which instead of fighting, parties slowly lessen their dependence on each other, withdraw and become less invested in the relationship  
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Defensiveness   The process of protecting our presenting self, or face  
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Behavior   Describes the facts to which you react without judgement  
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Interpretation   Describes the meaning you've attached to the other person's behavior  
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Feeling   The emotions you experience as a result of the behavior  
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Consequence   What happens as a result of the situation  
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Intention   communicates where you stand on an issue, what you request of others, or how you plan to act in the future  
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Saving Face   Reducing Defensiveness is also called _______.  
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Agreeing with the critic   Honestly accepting the other persons point of view  
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Assertive Message Format   Involves 5 parts: behavior, interpretation, feeling, consequence and intention.  
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Created by: LorLorTif
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