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Chapter 10
Oral/Interpersonal Communication
Term | Definition |
---|---|
Communication Climate | The emotional tone of a relationship |
Confirming Communication | Describes messages that convey valuing |
Disconfirming Communication | Describes messages that show a lack of regard |
Spirals | Reciprocating communication pattern in which each person's message reinforces the others |
Escalatory conflict spirals | pattern in which one attack leads to another until the initial problem escalates into a full battle |
De-escalatory conflict spirals | pattern in which instead of fighting, parties slowly lessen their dependence on each other, withdraw and become less invested in the relationship |
Defensiveness | The process of protecting our presenting self, or face |
Behavior | Describes the facts to which you react without judgement |
Interpretation | Describes the meaning you've attached to the other person's behavior |
Feeling | The emotions you experience as a result of the behavior |
Consequence | What happens as a result of the situation |
Intention | communicates where you stand on an issue, what you request of others, or how you plan to act in the future |
Saving Face | Reducing Defensiveness is also called _______. |
Agreeing with the critic | Honestly accepting the other persons point of view |
Assertive Message Format | Involves 5 parts: behavior, interpretation, feeling, consequence and intention. |