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Chapter 43

Quiz yourself by thinking what should be in each of the black spaces below before clicking on it to display the answer.
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Question
Answer
1. The society that wants to buy what they buy based on the thrill derived from the item purchased is an example of which of the following types of economy: a. Agrarian economy b. Service economy c. Experience economy d. Credit-based economy   show
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2. The security officer must: : a. Maintain an even temperament b. Be proactive when faced with problems or challenges c. Be proactive when faced with problems and challenges d. All above   show
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show 3. Total quality costs include all the following except: a. Prevention costs b. High Federal tax cost● c. Failure costs d. Appraisal costs  
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show a. A positive experience● b. A relaxation of rules c. A self-inspection every five years d. All the above  
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5. It is more than just a logo on a letter head, it is also which of the following: a. The uniform b. The way security officers present themselves c. The image of the operation at every touch point d. All the above   show
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show a. True● b. False  
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7. Our account representative, our executives, even our officers should interact with our client or overseeing executive as though: a. We know security b. We are in this together c. We are in charge of the security effort d. All the above   show
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8. Almost every complaint presents some: a. Opportunity for improvement b. Issue that must be corrected c. Threat to the relationship with the client d. Evidence that someone is not doing the job correctly e. Challenge that must be managed   show
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9. Build which of the following with the communities in which you serve.(Choose the best answer.) a. A sense of profit b. A strong coalition of police and security officers c. Positive, meaningful relationships d. Developing anti-crime strategies   show
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10. The next type of economy, will be the transformation economy. a. True b. False   show
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Created by: dagger9701