Question 1

1.	The society that wants to buy what they buy based on the thrill derived from the item purchased is an example of which of the following types of economy:
a. Agrarian economy
b. Service economy
c. Experience economy
d. Credit-based economy

Accepted Answer

a. Agrarian economy
b. Service economy
c. Experience economy●
d. Credit-based economy

Question 2

2.	The security officer must: :
a. Maintain an even temperament
b. Be proactive when faced with problems or challenges
c. Be proactive when faced with problems and challenges
d. All above

Accepted Answer

a. The security officers must maintain an even temperament
b. The security officers must be proactive when faced with problems or challenges
c. the security officers must be proactive when faced with problems and challenges
d. All the above●

Question 3

3.	Total quality costs include all the following except:
a. Prevention costs
b. High Federal tax cost
c. Failure costs
d. Appraisal costs

Accepted Answer

3.	Total quality costs include all the following except:
a. Prevention costs
b. High Federal tax cost●
c. Failure costs
d. Appraisal costs

Question 4

4.	In a service-related business, such as security, total quality costs can be significantly reduced by providing which of the following:
a. A positive experience
b. A relaxation of rules
c. A self-inspection every five years
d. All the above

Accepted Answer

a. A positive experience●
b. A relaxation of rules
c. A self-inspection every five years
d. All the above

Question 5

5.	 It is more than just a logo on a letter head, it is also which of the following:
a. The uniform
b. The way security officers present themselves
c. The image of the operation at every touch point
d. All the above

Accepted Answer

a. The uniform
b. The way security officers present themselves
c. The image of the operation at every touch point
d. All the above●

Question 6

6.	Branding is about the image of the operation at every touch point, at every single place anyone has any contact whatsoever with the operation. 
a. True
b. False

Accepted Answer

a. True●
b. False

Question 7

7.	Our account representative, our executives, even our officers should interact with our client or overseeing executive as though:
a. We know security
b. We are in this together
c. We are in charge of the security effort
d. All the above

Accepted Answer

a. We know security
b. We are in this together●
c. We are in charge of the security effort
d. All the above

Question 8

8.	Almost every complaint presents some:
a. Opportunity for improvement
b. Issue that must be corrected
c. Threat to the relationship with the client
d. Evidence that someone is not doing the job correctly
e. Challenge that must be managed

Accepted Answer

a. Opportunity for improvement●
b. Issue that must be corrected
c. Threat to the relationship with the client
d. Evidence that someone is not doing the job correctly
e. Challenge that must be managed

Question 9

9. Build which of the following with the communities in which you serve.(Choose the best answer.)
a. A sense of profit 
b. A strong coalition of police and security officers
c. Positive, meaningful relationships
d. Developing anti-crime strategies

Accepted Answer

a. A sense of profit 
b. A strong coalition of police and security officers
c. Positive, meaningful relationships●
d. Developing anti-crime strategies

Question 10

10.	The next type of economy, will be the transformation economy.
a. True
b. False

Accepted Answer

a. True
b. False●

Question

Question

Question

CPO Study Guide

Chapter 43

Question	Answer
1. The society that wants to buy what they buy based on the thrill derived from the item purchased is an example of which of the following types of economy: a. Agrarian economy b. Service economy c. Experience economy d. Credit-based economy	a. Agrarian economy b. Service economy c. Experience economy● d. Credit-based economy
2. The security officer must: : a. Maintain an even temperament b. Be proactive when faced with problems or challenges c. Be proactive when faced with problems and challenges d. All above	a. The security officers must maintain an even temperament b. The security officers must be proactive when faced with problems or challenges c. the security officers must be proactive when faced with problems and challenges d. All the above●
3. Total quality costs include all the following except: a. Prevention costs b. High Federal tax cost c. Failure costs d. Appraisal costs	3. Total quality costs include all the following except: a. Prevention costs b. High Federal tax cost● c. Failure costs d. Appraisal costs
4. In a service-related business, such as security, total quality costs can be significantly reduced by providing which of the following: a. A positive experience b. A relaxation of rules c. A self-inspection every five years d. All the above	a. A positive experience● b. A relaxation of rules c. A self-inspection every five years d. All the above
5. It is more than just a logo on a letter head, it is also which of the following: a. The uniform b. The way security officers present themselves c. The image of the operation at every touch point d. All the above	a. The uniform b. The way security officers present themselves c. The image of the operation at every touch point d. All the above●
6. Branding is about the image of the operation at every touch point, at every single place anyone has any contact whatsoever with the operation. a. True b. False	a. True● b. False
7. Our account representative, our executives, even our officers should interact with our client or overseeing executive as though: a. We know security b. We are in this together c. We are in charge of the security effort d. All the above	a. We know security b. We are in this together● c. We are in charge of the security effort d. All the above
8. Almost every complaint presents some: a. Opportunity for improvement b. Issue that must be corrected c. Threat to the relationship with the client d. Evidence that someone is not doing the job correctly e. Challenge that must be managed	a. Opportunity for improvement● b. Issue that must be corrected c. Threat to the relationship with the client d. Evidence that someone is not doing the job correctly e. Challenge that must be managed
9. Build which of the following with the communities in which you serve.(Choose the best answer.) a. A sense of profit b. A strong coalition of police and security officers c. Positive, meaningful relationships d. Developing anti-crime strategies	a. A sense of profit b. A strong coalition of police and security officers c. Positive, meaningful relationships● d. Developing anti-crime strategies
10. The next type of economy, will be the transformation economy. a. True b. False	a. True b. False●

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