chapter 15 Community Pharmacy
Quiz yourself by thinking what should be in
each of the black spaces below before clicking
on it to display the answer.
Help!
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| almost 2/3 of all prescription drugs are dispensed by | Community Pharmacies
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| How many approx. community pharmacies in the US | 60,000
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| 4 settings where pharmacies can be found | Independent pharmacies, Chain pharmacies, Mass merchandiser pharmacies, food store pharmacies
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| Independent pharmacy | individually owned local pharmacy
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| Chain Pharmacy | regional or national pharmacy chain such as rite aid or walgreens
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| Mass merchandiser pharmacy | regional or national mass merchandisers such as Costco, Walmart, Kmart, Target, sell mass merchandise as well as have instore pharmacy
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| Food store pharmacy | Regional or national food stores such as Krogers, A
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| Interpersonal skills | Skills involving relationships between two people
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| how are prescriptions at most pharmacies organized | alpha-generic
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| transaction window | counter areas designated for talking prescriptions and for dispensing them to patients
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| What does good pharmacy customer service require | listening to and understanding customer requests for service and fulfilling those requests accurately or explaining to the customers satisfaction why the request cannot be serviced
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| interpersonal counter techniques | listen carefully, making eye contact, repeat what the customer says, use positive rather than negative language to describe what you can do, call patient by name
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| Interpersonal phone technique | use pleasant and courteous manner, state the name of the pharmacy and your name, follow standard procedure indicated for your pharmacy, referring all calls that require a pharmacists judgement to the pharmacist
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