Busy. Please wait.
or

show password
Forgot Password?

Don't have an account?  Sign up 
or

Username is available taken
show password

why


Make sure to remember your password. If you forget it there is no way for StudyStack to send you a reset link. You would need to create a new account.
We do not share your email address with others. It is only used to allow you to reset your password. For details read our Privacy Policy and Terms of Service.


Already a StudyStack user? Log In

Reset Password
Enter the associated with your account, and we'll email you a link to reset your password.

Remove ads
Don't know
Know
remaining cards
Save
0:01
To flip the current card, click it or press the Spacebar key.  To move the current card to one of the three colored boxes, click on the box.  You may also press the UP ARROW key to move the card to the "Know" box, the DOWN ARROW key to move the card to the "Don't know" box, or the RIGHT ARROW key to move the card to the Remaining box.  You may also click on the card displayed in any of the three boxes to bring that card back to the center.

Pass complete!

"Know" box contains:
Time elapsed:
Retries:
restart all cards




share
Embed Code - If you would like this activity on your web page, copy the script below and paste it into your web page.

  Normal Size     Small Size show me how

chapter 15

chapter 15 Community Pharmacy

QuestionAnswer
almost 2/3 of all prescription drugs are dispensed by Community Pharmacies
How many approx. community pharmacies in the US 60,000
4 settings where pharmacies can be found Independent pharmacies, Chain pharmacies, Mass merchandiser pharmacies, food store pharmacies
Independent pharmacy individually owned local pharmacy
Chain Pharmacy regional or national pharmacy chain such as rite aid or walgreens
Mass merchandiser pharmacy regional or national mass merchandisers such as Costco, Walmart, Kmart, Target, sell mass merchandise as well as have instore pharmacy
Food store pharmacy Regional or national food stores such as Krogers, A
Interpersonal skills Skills involving relationships between two people
how are prescriptions at most pharmacies organized alpha-generic
transaction window counter areas designated for talking prescriptions and for dispensing them to patients
What does good pharmacy customer service require listening to and understanding customer requests for service and fulfilling those requests accurately or explaining to the customers satisfaction why the request cannot be serviced
interpersonal counter techniques listen carefully, making eye contact, repeat what the customer says, use positive rather than negative language to describe what you can do, call patient by name
Interpersonal phone technique use pleasant and courteous manner, state the name of the pharmacy and your name, follow standard procedure indicated for your pharmacy, referring all calls that require a pharmacists judgement to the pharmacist
Created by: megancarter