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chapter 15
chapter 15 Community Pharmacy
Question | Answer |
---|---|
almost 2/3 of all prescription drugs are dispensed by | Community Pharmacies |
How many approx. community pharmacies in the US | 60,000 |
4 settings where pharmacies can be found | Independent pharmacies, Chain pharmacies, Mass merchandiser pharmacies, food store pharmacies |
Independent pharmacy | individually owned local pharmacy |
Chain Pharmacy | regional or national pharmacy chain such as rite aid or walgreens |
Mass merchandiser pharmacy | regional or national mass merchandisers such as Costco, Walmart, Kmart, Target, sell mass merchandise as well as have instore pharmacy |
Food store pharmacy | Regional or national food stores such as Krogers, A |
Interpersonal skills | Skills involving relationships between two people |
how are prescriptions at most pharmacies organized | alpha-generic |
transaction window | counter areas designated for talking prescriptions and for dispensing them to patients |
What does good pharmacy customer service require | listening to and understanding customer requests for service and fulfilling those requests accurately or explaining to the customers satisfaction why the request cannot be serviced |
interpersonal counter techniques | listen carefully, making eye contact, repeat what the customer says, use positive rather than negative language to describe what you can do, call patient by name |
Interpersonal phone technique | use pleasant and courteous manner, state the name of the pharmacy and your name, follow standard procedure indicated for your pharmacy, referring all calls that require a pharmacists judgement to the pharmacist |