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OB Exam 2

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Question
Answer
show Systematically evaluating the worth of jobs within an organization by measuring their required skill, effort, responsibility, and working conditions.  
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show A reward system in which team members earn bonuses for reducing costs and increasing labor efficiency in their work process.  
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show A reward system that encourages employees to buy stock in the company.  
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Stock Options   show
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show A reward system that pays bonuses to employees based on the previous year's level of corporate profits.  
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Balanced Scorecard (BSC)   show
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show The process of assigning tasks to a job, including the interdependency of those tasks with other jobs.  
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Job Specialization   show
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show Involves a systematically partitioning work into its smallest elements and standardizing tasks to achieve maximum efficiency.  
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Motivator-Hygiene Theory   show
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Job Characteristics Model   show
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show The extent to which employees must use different skills and talents to perform tasks within their job.  
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show The degree to which a job requires completion of a whole or an identifiable piece of work.  
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show The degree to which the job has a substantial impact on the organization and/or larger society.  
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Autonomy   show
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Job Rotation   show
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show Increasing the number of tasks employees perform within their job.  
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show Giving employees more responsibility for scheduling, coordinating, and planning their own work.  
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show A psychological concept in which people experience more self-determination, meaning, competence, and impact on regarding their role in the organization.  
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show The process of influencing oneself to establish the self-direction and self-motivation needed to perform a task.  
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show Talking to ourselves about our own thoughts or actions for the purpose of increasing our self-confidence and navigating through decisions in a future event.  
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show Mentally practicing a task and visualizing its successful completion.  
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Stress   show
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General Adaptation Syndrome   show
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Stressors   show
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show Repeated and hostile or unwanted conduct, verbal comments, actions, or gestures that affect an employee's dignity or psychological or physical integrity and that result in a harmful work environment for the employee.  
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show Unwelcome conduct of a sexual nature that detrimentally affects the work environment or leads to adverse job-related consequences for its victims.  
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Role Conflict   show
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Role Ambiguity   show
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Resilience   show
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show A person who is highly involved in work, feels compelled to work, and has a low enjoyment of work.  
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Type A Behavior Pattern   show
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show The process of emotional exhaustion, cynicism, and reduced efficacy (lower feelings of personal accomplishment) resulting from prolonged exposure to stress.  
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Employee Assistance Programs (EAPs)   show
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Organizational Structure   show
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show The number of people directly reporting to the next level in the organizational hierarchy.  
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Centralization   show
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Formalization   show
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show An organizational structure with a narrow span of control and high degrees of formalization and centralization.  
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show An organizational structure with a wide span of control, with little formalization, and decentralized decision making.  
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Functional Structure   show
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show An organizational structure that groups employees around geographic areas, clients, or outputs.  
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show A type of departmentalization that overlays two organizational forms in order to leverage the benefits of both.  
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show A type of departmentalization with a flat hierarchy and relatively little formalization, consisting of self-directed work teams responsible for various work processes.  
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Network Structure   show
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show Network structures representing several independent companies that form unique partnership teams to provide customized products or services, usually to specific clients, for a limited time.  
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show The way an organization positions itself in its setting in relation to its stakeholders, given the organization's resources, capabilities, and mission.  
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show The basic pattern of shared values and assumptions governing the way employees within an organization think about and act on problems and opportunities.  
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show The observable symbols and signs of an organization's culture.  
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show The programmed routines of daily organizational life that dramatize the organization's culture.  
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Ceremonies   show
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Adaptive Culture   show
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Bi-cultural Audit   show
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show The process by which individuals learn the values, expected behaviors, and social knowledge necessary to assume their roles in the organization.  
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Reality Shock   show
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show The process of giving job applicants a balance of positive and negative information about the job and work context.  
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