Interpersonal Communication
Quiz yourself by thinking what should be in
each of the black spaces below before clicking
on it to display the answer.
Help!
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| Factors of influenced | Perceptions, experience, physical and mental health, emotions, values, beliefs and cultural influences, gender, and age
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| Levels of communications | interpersonal, verbal, professional, non- verbal
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| communication methods | active listening, paraphrasing, empathetic listening, asking closed questions, asking open-ended questions, clarifying, focusing
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| Closed questions | focus on specific information
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| Open-ended questions | invite a person to share thoughts, feelings, and or ideas
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| Communication Barriers | Interrupting, answering your own questions, giving advice, minimizing problems, using patronizing language, and failing to listen
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| During an exchange of information, a message is sent | from a sender to a receiver
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| Focusing is a useful communication tool when | A person id rambling
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| which statement will promote communication | I see you are upset. do you want to talk about this
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| which is a barrier to communication | interrupting and giving advice
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Created by:
mackenziemarie21
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