preparing for first quiz
Quiz yourself by thinking what should be in
each of the black spaces below before clicking
on it to display the answer.
Help!
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| Facilitation | general leads, encouraging for info
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| Silence | listening, allowing pt time to organize thoughts
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| Reflection | response echoing their words (mirroring to help them elaborate on a problem)
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| Empathy | recognizing/accepting the others feelings w/o criticism and keeping yourself separate
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| Clarification | summarize pts words, confirm w/ pt you understand, or not
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| confrontation | your response when pt's story has discrepancies
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| interpretation | your conclusion based on inferences, associations, linked events, implied causes
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| explanation | you inform pt about factual, objective information
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| summary | review of what you understand from the pt
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| 10 interviewing traps (avoid!) | 1. false reassurance
2. unwanted advice
3. authority "Dr knows best"
4. avoidance language "x passed"
5. distancing, impersonal speech
6. professional jargon
7. biased questions
8. talking too much
9. interrupting
10. asking 'why'?s
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| How to chart by exception? | note only the abnormal findings
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| List 7 nonverbal communication forms (BEGFTTA) | 1.posture
2.eye contact
3. gestures
4. facial expression
5. tone of voice
6. touch
7. active listening
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| 3 things to do to close interview (IST) | 1. inform pt u r concluding
2. summarize findings
3. "Thank you, is there any thing I can do for you at this time? I have the time"
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| 8 categories to collect data | 1. biographicall
2.source of hx
3. reason for seeking care (CC)
4. HPI, present health
5. PMH
6. Family Hx
7. ROS
8. functional Assessment
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| define biographical data (11) | 1. name
2. phone
3. address
4. age, DOB
5. birthplace
6. gender
7. marital status
8. race
9. language of preference
10. ethnic origin
11. occupation
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| define source of hx (3) | 1. who is furnishing information
2. how reliable
3. special circumstances *interpreter*
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| define characteristics of PI/present health (7) | "I feel healthy"
PRQSTU
Point to location/Palliative/Provocative
Quality (character)
Radiation
Severity
Timing (onset, duration, frequency)
Understand your perception
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| PMH (5) | 1. allergies
2. current Rx, OtC
3. illnesses
4. hospitalizations
5. surgeries
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| Familly Hx | to help detect health risks for the patient
Parents, grandparents, siblings
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| OLDCART | Onset
Location (point to)
Duration
Characteristic
Aggravating factors/Associated symptoms
Relieving factors
Treatments received
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Created by:
Shelley.Castellino
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