Risk Management PowerPoint
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| What is risk management? | Defined as the process of identifying the liability risks & determining ways to reduce them; a continuous dynamic process that should be ongoing in one's career
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| Goals of Risk Management | Avoid causing incidents; Decrease liability when an incident does occur; Improve quality of care by ensuring review of incident reports & implementation of appropriate remedial actions
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| What's involved with risk management? | Understand basic legal concepts; Comply w/ laws, regs, ethics, professional standards; Know, respect, & support rights & responsibilities of others; Recognize when to refer/consult; Take responsible actions if an unusual occurrence happens
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| What's involved with risk management? | Advocate for change; Conduct oneself in ways that exemplify quality to others; Assess needs for & acquire adequate liability insurance
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| Risk Management Process | ID common primary allegations & injuries that occur in PT; ID different situations that occur in practice that could lead to allegations/injuries; ID improvements
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| Student Risk Management | Resolve/report problems to CI; Don't perform outside skill; If incident occurs be calm, cool, professional, immediately fill out incident report; Listen to pts; Inform before performing; Safety first; Respect rights & privacy of pts
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| Effective Communication | Poor communication is frequently sited as one of the most common causes of a pt suing
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| Poor Communication can be... | Lack of rapport; Unmet expectations (pt & family); Lack kof rapport b/t pt & support/office staff; Lack of/inadequate communications w/ referring MD; Lack of adequate documentation
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| Minimizing Unmet Pt/Family Expectations | Know expectations at beginning; Don't oversell your abilities; Inform pt with info & let them help make rx decisions; Communicate any changes in POC &/or expected outcomes
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| Minimizing Unmet Pt/Family Expectations | Accept only pts that are appropriate for your clinical skills; Prepare educational material to accommodate different learning styles
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| Good Rapport w/ Referring MDs | Communicate proactively when you observe poor response to intervention or when suspecting emergency situation/red flags; when in doubt, ASK!
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