SGT TEST
Quiz yourself by thinking what should be in
each of the black spaces below before clicking
on it to display the answer.
Help!
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In a law enforcement organization, the ________ is the crucial managerial point where policy is transmitted into action. | show 🗑
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________ is what most first-line supervisors deal with in the workplace. | show 🗑
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Supervisory Skills area - HuTACK | show 🗑
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show | Human Skills (Hu) - HuTACK
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Acquires skills Applies appropriate tecq to prob establishes system of control Establishes op priorities Implements procedures in conform with dept policy Ensures officers aware of task | show 🗑
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Accepts Responsibility, Creates an environment based in belief, Deals fairly with subordinates, demonstrates quality of integrity performs as role model | show 🗑
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show | Conceptual Skill (C) - HuTACK
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Interest in seeing officers do a good job implements policies, rules interprets policy trains/develops officers knows officer's workload | show 🗑
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Supervosors serve as a __________communication linkbetween the line and higher management. | show 🗑
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show | Positive Attitude
Loyalty
Integrity
Performance
Responding to management
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_____ philosophy promotes organizational strategies, which support systematic use of partnerships and problem-solving techniques, to proactively address the immediate conditions that give rise to public safety issues (crime/social disorder/fear of crime) | show 🗑
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show | Community partnerships,
organizational transformation,
problem solving
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_______ is the deliberate decision of police executives to create organizational change that allows officers to operate within a frame of reference of self-direction. Placing authority and responsibility at the lowest levels of the organization | show 🗑
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SARA MODEL (problem solving) | show 🗑
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____ - Identifying the problem, where problems are defined as a group of related or recurring incidents or a particular conrn of the community | show 🗑
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___ - an in-depth exploration of the problem and its underlying causes | show 🗑
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show | Response (SARA)
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____ - Ongoing review and monitoring of the progress of the response in achieving its objectives | show 🗑
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show | "REVERSE DISCRIMINATION"
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Affirmative action stressed the need for Goals, Timeltables, and Action, designed to deal with _________ | show 🗑
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show | VALIDITY
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show | RELIABILITY
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show | 300.2 million
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While females consisted a little more than one-half of the population, somewhere between ____ of the sworn officers were women. | show 🗑
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The composition of the ______ shoUld serve as a guide for recruitment policy, not descriminatory affirmative action | show 🗑
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show | MINORITY GROUPS
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CALEA | show 🗑
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With an increased emphasis on recruiting, hiring, and nurturing notradional employees, first-line supervisors are more likely than ever to have supervisory responsibility for ________. | show 🗑
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The supervisor, according to Lawrence A. Johnson | show 🗑
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show | EMPATHY
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A disregard for individual and cultural differences erodes productivity and may even be ______ | show 🗑
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show | TITLE VII
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show | OUCH -
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one cause of the high turnover rate for female police officer is ____ | show 🗑
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show | PROTECTED CLASS
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Sexual harassment is prohibited by the _____ | show 🗑
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show | National Incident Management System (NIMS)
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show | Federal Emergency Management Agency
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show | ICS - Incident Command System
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show | Common terminology,
Communications,
Accountability
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- serves as a conduit of information to the media or other organizations seeking informatino directly from the incident scene. | show 🗑
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show | SAFETY OFFICER (ICS)
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- serves as the primary contact for supporting agencies assisting at an incident | show 🗑
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show | INCIDENT COMMAND (Critical Incident Command)
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- Conducts tactical operations to carry out the plan resources | show 🗑
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Five Major functions of ICS (Incident Command System) : ___ | show 🗑
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show | PLANNING (Critical Incident Command)
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- Provides support, resources, and all other services needed to meet the operational objectives. | show 🗑
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Monitors costs related to the incident. Provides accounting, procurement, time recording, and cost analyses | show 🗑
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______ debriefings allow officers to critique actions and procedures and to identify mistakes and areas that need improvement in future incidents. | show 🗑
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show | EMOTIONAL
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Of the 53 representative tasks a first-line supervisor completes,_____ percent involve communication. | show 🗑
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First-line supervisors in municipal law enforcement agencies spend approximately ___ % of their communication time performing tasks related to subordinates, ___ % to superiors, ___ % related to the public, and __ % relating to other supervisors. | show 🗑
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show 🗑
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______, exists at every level of any organization, but is most prevalent at the operational level, where, of necessity, there is continual interaction between supervisors and line personnel. | show 🗑
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show | communication
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show | Person-to-person communication
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One study showed that about ___ of residents in the United States have a limited ability to read, write, speak, or understand English and the individuals can be described as limited English proficient (LEP) | show 🗑
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show | GATE KEEPING
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Traditionally, _____ communication has dominated supervisory relationships with subordinates. The sender, in this situation, communicates without expecting or receiving feedback from the recipient. | show 🗑
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_____ communication occurs when the recipient provides feedback to the sender. | show 🗑
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show | "Physical barriers"
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_________ include an individual's beliefs, judgments, values, needs, life experiences, education, training, and goals. | show 🗑
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show | Concern about jeopardizing on's status,
Fear of being looked down upon,
Fear of being viewed as having a limited knowledge about a subject,
Physical influences
Psychological factors,
Physiological obstacles,
Semantics
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show | face-2-face communication, Create supportive relationship,
Develop atmosphere of mutual trust,
Develop awareness of sub's needs,
Maximize use of feedback,
Repeat communication when needed,
be aware of semantical differences,
use direct and simple la
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show | Influence
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In any working relationship, it is essential for a sergeant to develop skills and techniques to provide officers with _____ regarding their performance. | show 🗑
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Good supervisors generally practice a skill that is very difficult to learn: the ______ of listening. | show 🗑
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The ________ requires one oto expend considerable energy in order to understand and utilize the information transmitted by others. | show 🗑
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There are THREE components of a message that contribute to the communication process. In terms of impact, only ___ percentcan be accredited to the actual words, ___ percent to the way it was said, and ___ percent to nonverbal facetws of communication. | show 🗑
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show | NONVERBAL
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show | limited English proficiency
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show | FREE
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show | BILINGUAL
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3 steps of MOTIVATION CYCLE: ____ | show 🗑
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show | MOTIVATION
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show | HIERACRCHY OF NEEDS
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show | Physiological Needs,
Security Needs,
Social Needs,
Esteem needs,
Self-Actualization
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____ - Motivational theory based on the study of JOB SATISFACTION (Motivators, Hygiene Factors) | show 🗑
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show | "Theory X - Theory Y"
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show | THEORY X
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show | THEORY Y
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show | EXPECTANCY THEORY
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show | VALENCE
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show | LEADERSHIP
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show | Legitimate Power,
Expert Power,
Referent Power,
Coercive power,
Reward Power
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show | Reward Power - (5 categories of Positional and Personal Power)
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show | Coercive Power - (5 categories of Positional and Personal Power)
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______ - Power that is associated with the leader's personality. sometimes identified as charisma, it is a quality that makes the supervisor likable. | show 🗑
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_____ - Power that comes from the subordinates' knowledge that the supervisor possesses a greater amount of knowledge. | show 🗑
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____ - Power that comes from policy and written directives outlining a supervisor's authority and responsibilities. | show 🗑
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show | Trait Theory, Behavioral theory, Contingency Model
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______ - Based on Ohio State leadership stuies that showed there are 2 types of leadership behavior: Initiating structure, Consideration | show 🗑
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_______ - Identifies distinguishing qualities or characteristics a person possesses when functioning as an effective leader. | show 🗑
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5 Groups of traits associated with leadership effectiveness: ____ (Trait Theory) | show 🗑
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show | Contingency Model (3 theories of leadership)
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show | Position Power, Task Structure, Personal Relatiionship
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4 Supervisory styles ________ | show 🗑
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show | Bias-Free Policing
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_______ behavior must be the standard that governs every public contact. | show 🗑
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show | Cynicism
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Generally speaking, it can be assumed that ____ percent of employees will respond to positive efforts by the supervisor. | show 🗑
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Successful accomplishment of tasks and goal attainment require ____ and ____ between supervisors. | show 🗑
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show | Community Policing
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show | 20 percent
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In the US it is estimated that ______ people have some degree of hearing impairment, and a large number of these individuals are completely deaf. | show 🗑
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_______ facilitate communication between hearing and deaf persons | show 🗑
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show | GROUP
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________ of a police agency is the means by which a new employee is indoctrinated into the organization. | show 🗑
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The police academy emphasizes conformity and rejects _____ | show 🗑
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_____ Groups. - Created and supported by the organization for the express purpose of fulfilling specific organizational needs or performing special tasks. | show 🗑
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show | Informal Groups
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Created by:
Chatito21