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In a law enforcement organization, the ________ is the crucial managerial point where policy is transmitted into action.
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________ is what most first-line supervisors deal with in the workplace.
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SGT TEST
| Question | Answer |
|---|---|
| In a law enforcement organization, the ________ is the crucial managerial point where policy is transmitted into action. | First-line supervisor |
| ________ is what most first-line supervisors deal with in the workplace. | Human behavior |
| Supervisory Skills area - HuTACK | Hu - Human, T-Tactical,A-Affective, C-Conceptual, K- Knowledge |
| Coaches officers counsels employees rapport with Officers Listens to problems sets standards motivates employees resolves conflict Gives praise | Human Skills (Hu) - HuTACK |
| Acquires skills Applies appropriate tecq to prob establishes system of control Establishes op priorities Implements procedures in conform with dept policy Ensures officers aware of task | Tactical Skills (T) - HuTACK |
| Accepts Responsibility, Creates an environment based in belief, Deals fairly with subordinates, demonstrates quality of integrity performs as role model | Affective Skills (A) - HuTACK |
| Assesses Performance Conceptualize Tech/human aspects of wrk envirn ability to analyze data Develops/shares info Enhances/improves proficiency Identifies emerging probs and works for ther resolution Identifies objectives Makes decisions eliminates | Conceptual Skill (C) - HuTACK |
| Interest in seeing officers do a good job implements policies, rules interprets policy trains/develops officers knows officer's workload | Knowledge-Based Skill (K)- HuTACK |
| Supervosors serve as a __________communication linkbetween the line and higher management. | communication link |
| Management Expectations of the Supervisor | Positive Attitude Loyalty Integrity Performance Responding to management |
| _____ philosophy promotes organizational strategies, which support systematic use of partnerships and problem-solving techniques, to proactively address the immediate conditions that give rise to public safety issues (crime/social disorder/fear of crime) | Community Policing |
| Community policing intially consisted of 3 complementary core components, _____ | Community partnerships, organizational transformation, problem solving |
| _______ is the deliberate decision of police executives to create organizational change that allows officers to operate within a frame of reference of self-direction. Placing authority and responsibility at the lowest levels of the organization | EMPOWERMENT |
| SARA MODEL (problem solving) | Scanning, Analysis Response Assessment |
| ____ - Identifying the problem, where problems are defined as a group of related or recurring incidents or a particular conrn of the community | Scanning (SARA) |
| ___ - an in-depth exploration of the problem and its underlying causes | Analysis (SARA) |
| ___ - Implementing an analysis-driven strategy to address the poblem, focusing on factors idetified in the ananlysis phase | Response (SARA) |
| ____ - Ongoing review and monitoring of the progress of the response in achieving its objectives | Assessment (SARA) |
| the Affirmative Action guidelines adopted by commission were designed to promote activism without creating the type of ________ prohibited by the Civil Rights Act. | "REVERSE DISCRIMINATION" |
| Affirmative action stressed the need for Goals, Timeltables, and Action, designed to deal with _________ | DISCRIMINATION |
| _____simply means that the test measures what it is supposed to meaasure. | VALIDITY |
| ____ is the consistency with which any test yields accurate measurements. | RELIABILITY |
| It is estimated that there are ____ people in the United States | 300.2 million |
| While females consisted a little more than one-half of the population, somewhere between ____ of the sworn officers were women. | 2 and 4 percent |
| The composition of the ______ shoUld serve as a guide for recruitment policy, not descriminatory affirmative action | COMMUNITY |
| While members of ____ continue to be underrepresented ini virtually all aspects of modern police work, we should not lose sight of the fact that a great deal of progress has already been made. | MINORITY GROUPS |
| CALEA | Commission on Accreditation for Law Enforcement Agencies |
| With an increased emphasis on recruiting, hiring, and nurturing notradional employees, first-line supervisors are more likely than ever to have supervisory responsibility for ________. | Aftican-Americans, Hispanics, and women |
| The supervisor, according to Lawrence A. Johnson | "MAJOR KEY" |
| (the capacity to perticipate in and appreciate another person's feelings or ideas) provides the foundation for positive human relations | EMPATHY |
| A disregard for individual and cultural differences erodes productivity and may even be ______ | DISCRIMINATORY |
| in 1978, Congress amended ____ of the Civil Rights Act of 1964 to provide protection against pregnancy discrimination | TITLE VII |
| The ____ test is one effective strategy that applies to the supervision of emplyees who are members of a protected class | OUCH - |
| one cause of the high turnover rate for female police officer is ____ | SEXUAL HARRASSMENT |
| the phrase ________ has a special meaning when it comes to supervising employees who belong to a certain minority groups. | PROTECTED CLASS |
| Sexual harassment is prohibited by the _____ | Civil Rights Act of 1964 |
| In 2005, Department of Homeland Security issued a mandate for state and local government to comply with ________ | National Incident Management System (NIMS) |
| FEMA | Federal Emergency Management Agency |
| The ____, by definition, a standard, on-scene, all-hazard incident management system. | ICS - Incident Command System |
| There are three basic elements of ICS: ______ | Common terminology, Communications, Accountability |
| - serves as a conduit of information to the media or other organizations seeking informatino directly from the incident scene. | PUBLIC INFORMATION OFFICER (ICS) |
| - monitors safety conditions and develops measures to assure the safety of assigned personnel | SAFETY OFFICER (ICS) |
| - serves as the primary contact for supporting agencies assisting at an incident | LIAISON OFFICER (ICS) |
| - Sets the incident objectives, strategies, and priorities and has overall responsibility at the incident or event | INCIDENT COMMAND (Critical Incident Command) |
| - Conducts tactical operations to carry out the plan resources | OPERATIONS (Critical Incident Command) |
| Five Major functions of ICS (Incident Command System) : ___ | Incident Command, Operations, Planning, Logistics, Finance/Administration |
| - Prepares and documents the incident action plan to accomplish the objectives, collects and evaluates information, maintains resource status, and maintains documentation for incident records | PLANNING (Critical Incident Command) |
| - Provides support, resources, and all other services needed to meet the operational objectives. | LOGISTICS (Critical Incident Command) |
| Monitors costs related to the incident. Provides accounting, procurement, time recording, and cost analyses | FINANCE/ADMINISTRATION (Critical Incident Command) |
| ______ debriefings allow officers to critique actions and procedures and to identify mistakes and areas that need improvement in future incidents. | TACTICAL |
| ______ debriefings attempt to minimize the potentially negative psychological effects of traumatic incidents on officers' psychological well-being. | EMOTIONAL |
| Of the 53 representative tasks a first-line supervisor completes,_____ percent involve communication. | 51 percent |
| First-line supervisors in municipal law enforcement agencies spend approximately ___ % of their communication time performing tasks related to subordinates, ___ % to superiors, ___ % related to the public, and __ % relating to other supervisors. | 55% subordinates, 26% superiors, 15% public, 4% other supervisors |
| INTERPERSONAL COMMUNICATION | |
| ______, exists at every level of any organization, but is most prevalent at the operational level, where, of necessity, there is continual interaction between supervisors and line personnel. | INTERPERSONAL COMMUNICATION |
| _____ can be defined as a process by which informaation is exchanged between individuals through a common system of symblos, signs, of behavior. | communication |
| Effective ______ communication involves more than just sending a message---it has to be decoded so that it cna be interpreted and a true understanding occurs between the sender and the recipient. | Person-to-person communication |
| One study showed that about ___ of residents in the United States have a limited ability to read, write, speak, or understand English and the individuals can be described as limited English proficient (LEP) | nine (9) percent |
| The sender of a message determines the relevancy of each message. This is generally known as ________, inasmuch as the sender determines the importance and relvancy of information | GATE KEEPING |
| Traditionally, _____ communication has dominated supervisory relationships with subordinates. The sender, in this situation, communicates without expecting or receiving feedback from the recipient. | ONE-WAY COMMUNICATION |
| _____ communication occurs when the recipient provides feedback to the sender. | TWO-WAY COMMUNICATION |
| ______ in any given situation may block or lead to garbled transmission of messages. | "Physical barriers" |
| _________ include an individual's beliefs, judgments, values, needs, life experiences, education, training, and goals. | Psychological barriers |
| 7 Barriers that impede effective communication:___ | Concern about jeopardizing on's status, Fear of being looked down upon, Fear of being viewed as having a limited knowledge about a subject, Physical influences Psychological factors, Physiological obstacles, Semantics |
| 8 techniques for overcoming communication barriers | face-2-face communication, Create supportive relationship, Develop atmosphere of mutual trust, Develop awareness of sub's needs, Maximize use of feedback, Repeat communication when needed, be aware of semantical differences, use direct and simple la |
| A supportive relationship, if it is also to be viable and a positive working relationship, is one in which the supordinate is allowed to _____ the supervisor. | Influence |
| In any working relationship, it is essential for a sergeant to develop skills and techniques to provide officers with _____ regarding their performance. | FEEDBACK |
| Good supervisors generally practice a skill that is very difficult to learn: the ______ of listening. | Art of listening |
| The ________ requires one oto expend considerable energy in order to understand and utilize the information transmitted by others. | Art of listening |
| There are THREE components of a message that contribute to the communication process. In terms of impact, only ___ percentcan be accredited to the actual words, ___ percent to the way it was said, and ___ percent to nonverbal facetws of communication. | 7 percent = words, 38 percent = way it was said, 55 percent to nonverbal |
| ______ communication is used primarily to convey emotions, desires, and preferences. | NONVERBAL |
| The communication process becomes increasingly coimplex and difficult when an officer deals with witnesses, victims, or individuals seeking help who do not speak English or have limited _____ proficiency | limited English proficiency |
| All personnel shall provide ____ language assistance services to LIP individuals whom they encounter or whenever an LDP individual requests language assistance services.. | FREE |
| In fact, it is becoming increasingly common for police departments to hire _______ officers; in some instances, they are paid a bonus for the additional skill. | BILINGUAL |
| 3 steps of MOTIVATION CYCLE: ____ | NEED, RESPONDING BEHAVIOR, GOAL |
| _______ is a mental process that produces an attitude resulting in an action leading to a result. | MOTIVATION |
| ___________, - One of the most widespread motivational theories in use. | HIERACRCHY OF NEEDS |
| HIERACRCHY OF NEEDS(5)- | Physiological Needs, Security Needs, Social Needs, Esteem needs, Self-Actualization |
| ____ - Motivational theory based on the study of JOB SATISFACTION (Motivators, Hygiene Factors) | Motivation - Hygiene Theory |
| ____ - Motivational theory based on the belief that mangers conduct themselves according to the assumptions, generalizations, and hypotheses they have about human behavior. | "Theory X - Theory Y" |
| Theory _____ places emphasis on CONTROL and DIRECTION | THEORY X |
| Theory ____ appears to apply to motivation of emplyees who have developed a social esteem or self-actualization need | THEORY Y |
| ______ Theory - is based on the concept that the internal state and external forces impinging upon an individual will enable the person to act in specific manner. | EXPECTANCY THEORY |
| ______- The strength of an individual's preference that an appropriate outcome will occur | VALENCE |
| ______ - The process of influencing group activities toward the achievement of goals. | LEADERSHIP |
| 5 categories of Positional and Personal Power | Legitimate Power, Expert Power, Referent Power, Coercive power, Reward Power |
| _______ - Power that comes from being able to reward employees in some way. | Reward Power - (5 categories of Positional and Personal Power) |
| _____ - power that is based on fear and the knowledge that the supervisor has the ability to administer some type of punishment. | Coercive Power - (5 categories of Positional and Personal Power) |
| ______ - Power that is associated with the leader's personality. sometimes identified as charisma, it is a quality that makes the supervisor likable. | Referent Power - (5 categories of Positional and Personal Power) |
| _____ - Power that comes from the subordinates' knowledge that the supervisor possesses a greater amount of knowledge. | Expert Power - (5 categories of Positional and Personal Power) |
| ____ - Power that comes from policy and written directives outlining a supervisor's authority and responsibilities. | Legitimate Power - (5 categories of Positional and Personal Power) |
| 3 Theories of Leadership | Trait Theory, Behavioral theory, Contingency Model |
| ______ - Based on Ohio State leadership stuies that showed there are 2 types of leadership behavior: Initiating structure, Consideration | Behavioral Theory (3 theories of leadership) |
| _______ - Identifies distinguishing qualities or characteristics a person possesses when functioning as an effective leader. | Trait theory (3 theories of leadership) |
| 5 Groups of traits associated with leadership effectiveness: ____ (Trait Theory) | Capacity, Achievement, Responsibility, Participation, status |
| ______ - theory of leadership holds that the leader's style must match the demands of the specific situation. | Contingency Model (3 theories of leadership) |
| Contingency Model 3 factors of major importance: _______ | Position Power, Task Structure, Personal Relatiionship |
| 4 Supervisory styles ________ | Traditional Supervisors, Supportive Supervisors, Innovative Supervisors, Active Supervisors |
| Race and plicing continue to be a lightening rod and ______ policingis a goal toward which everyone is striving | Bias-Free Policing |
| _______ behavior must be the standard that governs every public contact. | Ethical |
| _______ can be a by-product of enforcement activities and is something that should be anticipated and not allowed to spread like a virus. | Cynicism |
| Generally speaking, it can be assumed that ____ percent of employees will respond to positive efforts by the supervisor. | 85 PERCENT |
| Successful accomplishment of tasks and goal attainment require ____ and ____ between supervisors. | Cooperation, Coordination |
| ____ is a philosophy promotes organizational strategies, which spport systematic use parnerships and problem-solving techniques, proactively address the immediate conditions that give rise to public safety issues, crime, social disorder, fear of crime. | Community Policing |
| The last major national census found that ______ of our nation's residents spoke a language other than English at home. | 20 percent |
| In the US it is estimated that ______ people have some degree of hearing impairment, and a large number of these individuals are completely deaf. | 21 million |
| _______ facilitate communication between hearing and deaf persons | Interpreters |
| A _______ consist of 2 or more people who interact with and influence each other for a common purpose. | GROUP |
| ________ of a police agency is the means by which a new employee is indoctrinated into the organization. | Socialization |
| The police academy emphasizes conformity and rejects _____ | Individuality |
| _____ Groups. - Created and supported by the organization for the express purpose of fulfilling specific organizational needs or performing special tasks. | Formal Groups |
| ___ Groups - Evolve as a result of the formal organization being unable to meet all social or departmental officer requirements. | Informal Groups |
Created by:
Chatito21