Chapter 5 Veterinary Office Management Vocabulary
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| account history | clients previous invoices that can be viewed at any time to see past payments and charges
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| American Animal Hospital Association (AAHA) | sets the standards of small animal and companion animal hospitals
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| American Veterinary Medical Association (AVMA) | accredits college programs for vet and vet tech state licensure and sets the standard for the veterinary medical industry
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| associate degree | a two year degree program
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| automated inventory system | system of counting all supplies and products within a facility by hand and keeping a list of how many are in stock
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| Bachelor of Science (BS) | a four year college degree program
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| certified veterinary technician (CVT) | a vet tech that has passed a state licensing exam
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| computer inventory system | method of monitoring supplies and products within a facility and knowing when items need to be reordered
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| consumable products | supplies used on a daily basis that are not considered in the client invoice such as paper towels, gauze sponges, and cotton balls
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| credit application | paperwork completed by clients to allow them to obtain a line of credit to pay for vet services
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| estimate | the approximate cost of services
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| exam room | area where patients receive routine exams
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| exemptions | fees determined when an employee claims a set of yearly wages from their income taxes
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| form W4 | employee withholding allowance certificate, form filled out according to the employee wage bracket and marital status for tax purposes
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| gross pay | total amount of wages earned by an employee before tax deductions
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| intensive care unit (ICU) | area of the facility where critical patients needing immediate and constant care are located and housed
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| inventory | physical count of every medicine and supply item withi na facility to record accurate results
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| inventory management | knowing the price manufacturer, pharmaceutical company, amount and expiration date of each item in a facility
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| invoice | bill given to a client that tells the costs of services and procedures
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| isolation ward | area that contains cages and equipment to care for patients that are contagious and may spread disease
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| kennel attendant | person working in the kennel area and animal wards, providing food, exercise, and clean bedding
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| laboratory | location in the facility where tests and samples are prepared or completed for analysis
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| licensed veteriany technician (LVT) | a vet teach that as passed a state licensing exam
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| National Association of Veterinary TEchnicians in American (NAVTA) | sets the standards for vet tech and the care of animals
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| net pay | amount of money received after tax deductions
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| packing slip | paper enclosed in a package that details the items in a shipment
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| payroll deductions | money withheld from a paycheck for tax purposes or payment of medical insurance
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| personnel manual | books that describes the staff job description, attendance policy, dress code, and employer expectations
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| pharmacy | area where medications are kept and prepared
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| procedures manual | book that describes the rules and regulations of the facility, such as visiting hours and opening and closing procedures
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| radiology | area of the facility where xrays are taken and developed, this area is regulated due to chemical and radiation exposure
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| reception area | area where clients arrive and check in with the receptionist
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| receptionist | personnel greeting and communicated with patients as they come in and leave
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| registered Veterianry technician (RVT) | a vet tech that has passed a state licensing exam
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| salary | amount an employee earns each year based on hourly wages
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| specialized payment plan | a plan approved by the vet that allows a down payment with additional regular payments until the balance is paid
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| state board examination | exam that vets and vet techs are required to pass for state licensure in order to practice
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| surgical suite | area where surgery is performed and harmful anesthesia gases are used, the area must be kept sterile to prevent contamination
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| travel sheet | paperwork list that codes services and procedures that allows the staff to track fees to charge the client
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| treatment area | area where animals are treated or prepared for surgery
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| veterinarian | the doctor that holds the state licensure to practice vet medicine and holds the ultimate responsibility within a facility
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| veterianry assistant | staff member trained to assist the vet and techs in various duties
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| veterinary hospital manager | staff member in charge of the business workins of the entire hospital, including staff scheduling, paying bills, and payroll
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| Veterinary Practice Act | set of rules and regulations that govern vet medicine and the state
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| veterinary technician | two year associate degree in specialized training to assist vets
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| veterinary technologist | four year bachelor degree in specialized training to assts vets
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| waiting room | area where clients and patients wait for their appointments
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| want list | items that are needed or low in stock within the facility and need to be reordered
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