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CNA Chapter 3
Communication Skills
| Term | Definition |
|---|---|
| Active listening | a way of communicating that involves giving a person one's full attention while he is speaking and encouraging him to give information and clarify ideas |
| Adverse event | An unexpected event that causes serious injury or death |
| Barrier | a block or an obstacle |
| Body Language | All of the conscious or unconscious messages your body sends as you communicate, such as facial expressions, shrugging your shoulders, and wringing your hands. |
| Care Conference | A meeting to share and gather information about residents in order to develop a care plan |
| Care plan | a plan for each resident created by the nurse that outlines the tasks that team members must perform to help the resident reach his or her goals of care |
| Charting | the act of noting care and observations; documenting |
| Code | in health care, an emergent medical situation in which specially-trained responders provide resuscitative measures to a person |
| Code Status | formally written status of the type and scope of care that should be provided in the event of a cardiac arrest, other catastrophic organ failure, or terminal illness |
| Critical Thinking | the process of reasoning and analyzing in order to sole problems; for the nursing assistant, critical thinking means making careful observations and promptly reporting all potential problems |
| Culture | a set of learned beliefs, values, traditions, and behaviors shared by a social, ethnic, or age group |
| Edema | swelling caused by excess fluid in the body tissues |
| Incident | an accident, problem, or unexpected event during the course of care |
| Incident Report | A report documenting an incident and the response to the incident; also known as an occurrence report or event report. |
| Medical Chart | legal record of all medical care a patient, resident, or client receives |
| Minimum Data Set MDS | a detailed form with guidelines for assessing residents in long-term care facilities; also details what to do if resident problems are identified |
| Non verbal communication | communication without the use of words; such as through gestures and facial expressions |
| Nursing Process | an organized method used by nurses to determine residents' needs, plan the appropriate care to meet those needs, and evaluate how well the plan of care is working; five steps are assessment, diagnosis, planning, implementation, and evaluation |
| Objective Information | factual information collected using the senses of sight, hearing, smell, and touch; also called signs |
| Orientation | a person's awareness of person, place, and time |
| Prefix | a word part added to the beginning of a root to create a new meaning |
| Prioritize | to place things in order of importance |
| Root | the main part of a word that gives it meaning |
| Rounds | physical movement of staff from room to room to discuss each resident and his or her care plan |
| Sentinel event | an unexpected occurrence involving death or serious physical or psychological injury |
| Subject information | information collected from residents, their family members and friends; information may or may not be true, but is what the person reported; also called symptoms |
| Suffix | word part added to the end of a root or a prefix to create a new meaning |
| Verbal Communication | communication involving the use of spoken or written words or sounds |
| Vital Signs | measurements- temperature, pulse, respirations, blood pressure, pain level- that monitor the functioning of the vital organs of the body |
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