Question | Ansprwer |
competence | knowledge of an ability to use communication in general |
field of experience | everything you bring with you. exp. gender, age, cultur |
message | info being conveyed |
feedback | info we get back. moniter constantly |
channel | communication route. how transmitted. via email. or face to face |
noise | distractions; distorts messages you recieve |
context | dimmension in which communication acts take place. exp. where your at. (enviroment) |
Axioms | conveys context and relationship info (topic) |
what is interpersonal communication | communication within two people. which message exchange influence their thoughts, emotions, behaviors and relationships. |
self- concept | who you think you are. |
3 parts to self concept | 1. self awareness |
lookng glass self | others image of you |
self esteem | how you feel about yourself. preceived self work. |
self discolsure | revealing private info about yourself to others |
how to improve your self disclosure skills | 1. know yourself. |
implicit personality theory | charateritics go with other charateristics |
implict personality theory 2 parts | Halo effect= positivie impression= positivie qual. |
attribution theory | understand behvaior and reason/motivation for that behavior |
perception process(stages) | 1. selection. 2. organization. 3. interpretation |
selection | focusing attention on certain sights, sounds, tastes touches and smells in our enviroment |
salience | the degee to which particular people or aspects of their communication attract our attention |
organization | take info and structure it into a coherent pattern inside mind. ex. organize own representation of a story |
after organinizing you engage in puncutation | structuring info youve selected into chronological sequence that matches how you experienced order of events |
interpretation | assigning meaning to info weve selected |
improving perception (checking) | 1. check punctuation. 2. check knowledge. dont assume3. check impession4. interact with individual. varify if perception is correct. |
attributions | we create explanations for others comments or behaviors. why did my best friend just yell at me? |
effectiveness | ability to use communication to accomplish. interpersonal goals. |
ethnocentrism | the belief that one's own cultural beliefs, attitudes, values and practices are superior to those of others |
apprehension | fear or nervousness we feel or expect to feel when communicating with others. |
for types of apprehension | 1. context2. receiver3. temporary4. trait |
stages of listening process | 1. receiving2. attending3.understanding4. responding5. positive feedback |
back channel cues | verbal and nonverbal behaviors such as nodding and making comments |
active listening | process of sending back to speaker what listener thinks speaker ment. both literally and emotionally. how you understood. |
active listening responces | 1. paraphraze content2. valadating3. questioning |
listening styles | action oriented 2. time oriented 3. people oriented. 4. content oriented |
enculturation | culture to which you were born into; taught by parents teachers, peers ect.. |
acculturation | process by which you learn rules and norms of a culture that we join/ become a part of |
individualistic culture | (US and G.B)1. responsible for themselves2. success measured by extent to which you surpass others3.competition promoted |
collectivist culture | (Guatemala/ Venezuela)1. memembers are resp. for entire group2. success measured by contribution to the achievements of group3. cooperation is promoted |
primacy effect | first impressions are critical. important in shaping our communication and relationship decisions. |