Term | Definition |
Culture | Guides what is acceptable in a group. It's learned by each new generations via formal and informal life experiences. Primarily transmitted through language. It influences the way a group of people views themselves and behaves in certain situations. |
Diversity | The makeup of the workforce of a given healthcare organization. Inckudes ethnicity, racial background, age, physical and cognitive abilities, family status, sexual orientation, religious and spiritual values, geographical location and includes all dimensi |
Race | Refers to a persons biological characteristics, such as bone structure, skin, hair, or eye color. |
Ethnicity | Refers to cultural factors, such as nationality, regional culture, ancestry, and language. |
Political Correctness | Conforming to a belief that language and practices which could offend political sensibilities should be eliminated. |
Refugee | A person who has been forced to leave their country in order to escape war, persecution, or natural disaster. |
Cultural Destructiveness | Characterized by attitudes, policies, structures, and practices within a system or organization that are destructive to a particular cultural group. |
Cultural Incapacity | The lack of capacity of systems and organizations to respond effectively to the needs, interests, and preferences of culturally and linguistically diverse groups. |
Cultural Blindness | An expressed philosophy of viewing and treating all people the same. |
Cultural Pre-Competence | A level of awareness within systems or organizations of their strengths and areas for growth to respond effectively to culturally and linguistically diverse populations. |
Cultural Competence | Systems and organizations that exemplify cultural competence, demonstrate an acceptance and respect for cultural differences. |
Cultural Proficiency | Systems and organizations hold culture in high esteem and use this as a foundation to guide all of their endeavors. |
Ethnocentrism | Belief that ones own ethnic group is superior to other ethnic groups. |
Prejudice | A preconceived opinion that is not based on reason or actual experience. |
Racism | Belief that all members of each race possess characteristics or abilities specific to that race, especially so as to distinguish it as inferior or superior to other races. |
Discrimination | The unjust or prejudicial treatment of different categories of people or things, especially on the grounds of race, age, or sex. |
Generalization | Broad, less rigid, less specific while grouping different different people into one group. |
Stereotyping | When one judges a group of people who are different from them based on their own and/or others opinions and/or encounters. |
Cultural Nuance | The recognition of subtle differences about a particular culture. |
Visual Affirmation | The physical surroundings of health care organizations such as art work and images that reflects the patients served. |
Unconsciously Incompetent | An individual does not understand or know how to do something and does not recognize the deficit. |
Consciously Incompetent | An individual does not understand or know how to do something but recognizes the deficit, and the value of a new skill to address the deficit. |
Unconsciously Competent | The individual understands or knows how to do something and the skill has become "second nature" and the skill can be preformed without concentration. |
Consciously Competent | The individual understand or knows how to do something, however demonstrating the skill or knowledge requires concentration. |
Interpreter | A personal who translates speech orally. |
Translator | A person who interprets written words. |
Health Disparities | Inequalities that exists when members of certain population groups do not benefit from the same health status as other groups. |
Health Inequities | Avoidable inequalities in health between groups of people within countries and between countries. |
CLAS Standards | Intended to advance health equity, improve quality, and help eliminate the need for healthcare. |
Reliability | Refers to the repeatability of findings. |
Validitity | Refers to the credibility or believability of the research. |
Acculturation | Where one belongs to a minority community in a country and retains their own culture but cannot remain isolated and are affected by the majority culture in such a way that you adapt to some aspects of the majority culture. |
Assimilation | The process whereby people of a culture learn to adapt to the ways of the majority culture. There is a loss of ones own culture as a person gives more value to the cultural aspects of the majority community in the process. |
Nonverbal Communication | Communication through sending and receiving wordless cues. It includes the use of visual cues such as body language, distance, and physical environments/ appearance such as voice and touch. |
Gestures | A movement of part f the body, especially a hand or the head, to express and idea or meaning. |
Paralinguistics | Aspects of spoken communication that do not involve words, such as volume and tone of voice. |
Body Language | The process of communicating nonverbally through conscious and unconscious gestures and movements. |
Eye Gaze | To fix the eyes in a steady intent to look often with eagerness or studious attention. |
Haptics | A nonverbal form of communication involving touch. |
Proximity | The amount of space that people feel is necessary to set between themselves and others. |
Religion | The belief in and worship of a super human controlling power especially a personal God or gods. |
Spirituality | Its an attachment to religious or other values that help a person to gain insight, self knowledge, and an understanding of life. |
Accreditation | The act of granting credit or recognition especially to an educational institution that maintains suitable standards. |