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Management Chapter-6

Robbins & Coulter 11th Edition

QuestionAnswer
Organizational change any alteration of people, structure, or technology in an organization
Change agent someone who acts as a catalyst and assumes the responsibility for managing the change process
Organizational development (OD) change methods that focus on people and the nature and quality of interpersonal work relationships
Stress the adverse reaction people have to excessive pressure places on them from extraordinary demands, constraints, or opportunities
White-Water Rapids Metaphor The lack of environmental stability and predictability requires that managers and organizations continually adapt (manage change actively) to survive.
The Calm Waters Metaphor Lewin’s description of the change process as a break in the organization’s equilibrium state.
Creativity the ability to combine ideas in a unique way or make unusual associations between ideas
Innovation taking creative ideas and turning them into useful products or work methods
Idea Champion individuals who actively and enthusiastically support new ideas, build support, overcome resistance, and ensure that innovations are implemented
Created by: 1257641797
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