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HESS CHAPTER 6

Stack #95958

QuestionAnswer
CHANNEL OR MEDIUM THE ENCODED MESSAGE IN THE FORM OF WORDS, SYMBOLS, ACTIONS, PICTURES, NUMBERS OR GESTURES, BY WHICH CAN BE TRANSMITTED VERBAL OR NONVERBAL AND INVOLVES THE SENSES
CLARIFICATION PREVENTING THE ENSUING CALAMITY.
CLOSED- ENDED QUESTIONS OBTAIN SPECIFIC INFORMATION, YIELD A LIMITED NUMBER OF POSSIBLE ANSWERS, AND GENERALLY CAN BE ANSWERED WITH A SIMPLE YES OR NO
COMMUNICATION A COMPLEX AND DYNAMIC PROCESS AT THE HEART OF ALL HUMAN INTERACTION
COMPOUND QUESTIONS ASK MORE THAN ONE QUESTION AT A TIME AND DO NOT ALLOW ADEQUATE TIME FOR EACH ANSWER
CONFIDENTIALITY AN ASSURANCE ON THE PART OF BOTH PARTIES THAT THE OTHER WILL NOT DIVULGE PRIVATE INFORMATION
CONFRONTATION CLOSE OFF COMMUNICATION AND YET NEEDS TO BE HONEST AND BRING BEHAVIOR OR EMOTIONAL STATE TO THAT INDIVIDUALS CONSCIOUS AWARENESS
DECODING OR ENCODING SENDER'S ACT OF ASSIGNING INTERPRETATION OF THE WORDS, SYMBOLS, ACTIONS, PICTURES, NUMBERS, OR GESTURES BACK INOT THE THOUGHT, FEELING, OR ATTITUDE
DIALOGUE COMMUNCIATION CAN BE EXPRESSED AND INVOLVES PURPOSEFUL,RECIPRIOCAL,AND CLOSE OR INTIMATE EXPRESSION BETWEEN PARTICIPANTS
EMOTIONAL FILTERS NON VERBAL, INTERNAL INTERPRETION OF ANOTHER'S ACTIONS OR COMMUNICATION AS SEEN IN LIGHT OF A JUDGEMENT,EMOTIONAL REACTION OR OPINION OF THE LISTENER
EMPATHY CHARACTERISTIC ENSSENTIAL TO NUTURING A RELATIONSHIP; ENVISIONING ONESELF IN THE PLACE OF ANOTHER AND THEN VERBALLY CONVEYING THAT YOU UNDERSTAND WHAT IS MUST FELL LIKE TO BE IN THE PERSON'S SITUATION
EMPOWERMENT CHARACTERISTIC ESSENTIAL TO NUTURING A RELATIONSHIP PROVIDING THE PROPER TOOLS, RESOURCES AND ENVIORMENT TO BUILD, DEVELOP, AND INCREASE THE ABLILTY AND EFFECTIVENNES OF OTHERS TO SET AND REACH GOALS FOR INDIVIDUAL AND SOCIAL ENDS
ENCODING SENDER'S ACT OF ASSIGNING FORM TO A MESSAGE IN EITHER WORDS, SYMPBOS, ACTIONS, PICTURES, NUMBERS OR GESTURES
FACILITATION TECHNIQUE IN WHICH WORDS, POSTURES, OR ACTIONS ENCOURAGE MORE DETAILS IF DELIVERED WITH SINCERITY ADN GENUINENESS
FEEDBACK FINAL COMPONENT IN THE PROCESS AND OCCURS WHEN THE RECEIVER AND SENDER VERIFY THEIR PERCEPTION OF THE MESSAGE. THE RECEIVER ENCODES AND RETURN MESSAGE EITHER VERBALL OR NONVERBALLY THROUGH GESTURES
GRAPEVINE EXCHANGE OF INFORMATION INFORMALLY AND SPONTANEOUSLY,OFTERN VIEWED AS GOSSIP, RUMORS, HALF-TRUTHS, AND EVEN DISTORTED OR INACCURATE INFORMATION
JARGON OR MEDICAL JARGON CAN LEAD TO THE LOSS OF INFORMATION AND MISSED OPPORTUNITY TO BUILD RAPPORT, TERMINOLOGY MUST BE EXPLAINED
KINESICS BODY MOTION- FACTOR AFFECTING COMMUNICATION ON EITHER A CONSCIOUS OR UNCONSICIOUS LEVEL THROUGH THE USE OF BODY MOTION AND GESTURES
LEADING QUESTIONS THOSE PHARSED SO THAT A PREDETERMINED OR EXPECTED RESPONSE IN INEVITALBE
MESSAGE A COMMUNICATION OF AN IMPORTANT IDEA
MINDSET DEVELOPED OVER YEARS, CONSISTING OF PERSONAL BIASES, EXPERIENCES, AND EXPECTATIONS
MUTUALITY CHARACTERISTIC CONSIDERED ESSENTIAL IN NURTURING A RELATIONSHIP BY AGREEING ON THE PROBLEM AND THE MEANS TO RESOLVE THEM
NON- VERBAL COMMUNICATION DEVOLOPED BEHAVOIR, REAL MEANING OF WHAT BEING SAID OR COMMUNCATED, UNABLE TO EXERT MUCH CONSCIOUS CONTROL OVER THIS ASPECT OF BEHAVIOR
NONVERBAL CUES FORM OF COMMUNICATION WITHOUT WORDS ADN INCLUDES MESSAGES CREATED THROUGH KINESICS, PROXEMICS, AND PARALINGUISTICS
OPEN-END COMMUCATION CONSIDERED THE MOST VALUBALE FORM OF QUESTIONING.YIELD THE BROADSET AMOUNT OF INFORMATION AND ALLOW FOR MORE FREEDOM TO RESPONSED
PARALINGUISTICS THE USE OF TOUCH AS NONVERBAL COMMUNCATION
PERSONAL SPACE CONSIDERED 1 1/2 TO 4 FT DISTANCE BETWEEN INDIVIDUALS
PROXEMICS THE USE OF SOUND AS A FORM OF NON VERBAL COMMUCATION
TRANSACTIONAL THAT EACH PARTY IS BOTH A SENDER AND A RECIVER. A RECIPROCAL RELATIONSHIP A " GIVE AND TAKE" WHICH ALTERNATES BETWEN THESE TWO SIDES
VERBAL EXPRESSIONS 3RD CATEGORY OF EFFECTIVE COMMUNCATION. WHICH INVOLES LANGUAGE, JARGON, CHOICE OF WORDS, OR QUESTIONS, VOICE TONE AND QUALITY AND FEEDBACK
HOW MANY LEVELS OF COMMUNICATION 5
WHAT IS CONSIDERED THE LOWEST LEVEL OF COMMUNCIATION CLICHE CONVERSATION
WHAT LEVEL OF COMMUNCIATION IS FACING REPORTING 4
WHAT LEVEL OF COMMUNICATION IS PERSONAL IDEAS AND JUDGEMENTS 3
WHAT LEVEL OF COMMUNICATION IS FEELING AND EMOTIONS 2
WHAT LEVEL OF COMMUNICATION IS PEAK COMMUNICATION 1
WHAT IS THE CONGNITIVE AND AFFECTIVE DIMENSIONS OF COMMUNICATION COGNITIVE DEMENSION THOUGHTS ( FROM THE HEAD) AND AFFECTIVE DEMENSION FEELINGS FROM (THE HEART
WHAT IS THE TRANSACTIONAL DEMENSION OF COMMUNCATION WHEN SENDER SPEAKS, THEY ALSO RECEIVE MESSAGES FROM THE LISTENER, LIKEWISE THE LISTENER ALSO RECEIVES A MESSAGE BUT ALSO SENDS A MESSAGE
HOW MANY COMPONENTS CONSIST OF PROCESSING COMMUNCIATION 7
WHO TRANSMITS THE MESSAGE THE SENDER
WHO DECODES THE MESSAGE BY THE SENDER RECEIVER
WHO IS THE PERSON OR GROUP INITIATING THE INTERACTIOIN THE SENDER OR SOURCE
WHAT IS THE TRANSACTIONAL DEMENSION OF COMMUNCATION SENDER SPEAKS, THEY ALSO RECEIVE MESSAGES FORM THE LISTENER;LIKEWISE THE LISTENER DOES MORE THAN RECEIVE A MESSAGE BUT ALOS SENDS A MESSAGE
THE CONSTANT OF SENDING AND RECEIVING TAKES A FORM OF ___ AND CAN BE DONE VERBALL OR ____ FEEDBACK ; NONVERBALLY
WHAT IS THE COMMUCATION PROCESS MESSAGE, ENCODING, MEDIUM/CHANNEL, DECODING, RECEIVER, FEEDBACK, SENDER/SOURCE
WHAT ARE MAJOR CATERGORIES OF FACTORS AFFECTING COMMUNICATION ENVIROMENTAL FACTORS, EMOTIONAL/ SENSORY, VERBAL EXPRESSIONS, NONVERBAL CUES, INTRAPERSONAL FACTORS, PHYSICAL APPERANCE AND STATUS
WHAT ARE SOME ENVIROMENTAL FACTORS AFFECTING COMMUNICATION PHYSICAL SURROUNDINGS, FORMALITY, WARMTH, PRIVACY, FEELINGS, STRESS, LOSS OF PERSONAL FREEDOM, CONSTRAINTS, DISTIANCE, SPACE, OVERCROWDING, SEATING ARRANGEMENTS
WHAT ARE SOME OF THE WAYS COMMUNICATION CAN BE EXPRESSED WRITTEN, VERBAL OR NONVERBAL, THERAPEUTIC
WHAT ARE SOME OF THE THERAPEUTIC WAYS OF COMMUNICATION EXPRESS SUPPORT, INFORMATION AND FEEDBACK, CORRECTS DISTORTION, RESTORES HOPE
WHAT IS THE SECOND MAJOR CATERGOY AFFECTING COMMUNICATION EMOTIONAL OR SENSORY
WHAT ARE THE EMOTIONAL OR SENSORY FACTORS FEAR, STRESS, ANXIETY, PAIN, AS WELL AS MENTAL ACUTIY, SIGHT, HEARING, SPEECH
WHAT IS THE THIRD CATERGORY AFFECTING COMMUNICATION VERBAL EXPRESSION
WHAT ARE EXAMPLES OF VERBAL EXPRESSION LANGUAGE, JARGON, CHOICE OF WORDS, OR QUESTIONS, VOICE TONE, QUALITY AND FEEDBACK
WHAT IS THE BASIS OF COMMUNICATION LANGUAGE
WHAT IS USED TO EXCHANGE THE LANGUAGE OF COMMUNICATION WORDS, OR SYMBOLS
THE SPOKEN WORD IN VERBAL EXPRESSION ALSO ENTAILS RATE AND VOLUME
WHAT ARE THE NONVERAL CUES OF BODY MOTION GESTURES, POSITION/POSTURE, FACIAL EXPRESSION, EYE MOVEMENT, SMILE
WHAT THE NOVERBAL CUES OF PROXEMICS DISTANCE ZONES( PERSONAL SPACE)
WHAT ARE NONVERBAL CUES OF SOUNDS GIGGLING, LAUGHING, BELITTLING, AH'S AND UM'S, KNUCKLE CRACKING, SILENCE
WHAT ARE NONVERBAL CUE OF TOUCH HANDSHAKE, SQUEEZE, SHARP PINCH, GENTLE TOUCH
WHAT ARE SOME OF THE COMMON FACIAL EXPRESSIONS ANGRY, SAD, HAPPY, SUPRISED, ANGRY, SAD, DISGUSTED, FEARFUL, SUPIRISED
WHAT ARE SOME INTRAPERSONAL FACTOR THAT WOULD AFFECT COMMUNICATION DEVELOPMENTAL STAGE, LANGUAGE, MASTERY, PREVIOUS EXPERIENCES, ATTITUDES, VALUES, CULTRUAL HERITAGE, RELIGIOUS BELIEFS, CONVICTIONS, PRE-OCCUPATIONS, FEELINGS, INTERESTS, STATE OF HEALTH
HOW MANY AMERICAN ADULTS ARE ILLITERATE 20%
HOW MANY ARE FUNCTIONAL ILLITERATE 34%
WHAT IS THE AVERAGE READING LEVEL OF ADULT POPULATION EIGHT GRADE LEVEL
WHAT ARE SOME OF THE PHYSICAL APPEARANCES AND STAUS THAT WOULD AFFECT COMMUNICATION AGE, GENDER, RACE, BODY SIZE, SHAPE, BODY MOVEMENTS, POSTURE, DRESS, HAIR, BODY ADORNMENTS, BODY SMELL, ROLE, POSITION, ORGANIATIONAL STATUS, INFLUENCE, PROFESSIONALISM
WHAT DOES IT MEAN WHITE LAB JACKET PHENOMENON THAT A WHITE LAB JACKET GENERALLY CREATES AN AURA OF INSTANT CREDIBILTY, ACCEPTANCE, RECOGNITION AND STATURE
COMMUNICATIONS HAS BEEN DEFINED AS SHARED MEANING
WHAT IS THE VITAL FUNCTION OF COMMUNICATION TRANSMISSION OF A MESSAGE FROM ONE PERSON TO ANOTHER THAT IS MUTUALLY UNDERSTOOD
WHAT IS THE REAL PURPOSE OF MUTUAL UNDERSTANDING INFLUENCE THE OTHER TO CHANGE
THE SENDER ATTEMPTS TO PERSUADED THE RECEIVER TO RESPOND TO THE SENDERS REQUEST
WHAT ARE THE REQUEST FROM THE SENDER MAY BE FOR UNDERSTANDING
REQUEST FROM SENDER MAY BE FOR ACTION
REQUEST FROM SENDER MAY BE FOR INFORMATION
REQUEST FROM THE SENDER MAY BE FOR COMFORT
HOW CAN THE REQUEST BE GRANTED DIRECT OR INDIRECT
WHAT ARE SOME OF THE SENDERS EXPECTATIONS FROM THE RECEIVER UNDERSTANDING, ACTION, INFORMATION, COMFORT
HOW CAN A PERSON CONVEY BELEVABILTY IN COMMUNCIATION CONSISTENCY OR INCONSISTENCY
WHAT IS THE HARMONY BETWEEN THE V'S VERBAL, VOCAL, VISUAL ELEMENT OF THE MESSAGE
WHAT IS THE % OF VERBAL COMMUNCATION 7%
WHAT IS THE % OF VOCAL COMMUNICATION 38%
WHAT IS THE % OF VISUAL COMMUNICATION 55%
WHAT ARE THE 6 MEASURES TO BE EFFECTIVE SENDER AS A THERAPIST SET THE STAGE, ENUNICATE CLEARLY, NOTIFY THE RECEIVER OF THE IMPORTANCE, DEMAND FEEDBACK, ELIMINATE THE UNNECESSARY, RECEIVER ORIENT THE MESSAGE
WHAT IS THE ACRONYM THAT CAN HELP RECALL THE SIX MEASURES OF COMMUNICATION AS A EFFECTIVE THERAPIST SENDER
WHAT CAN ENHANCE THE ASPECT OF COMMUNICATION AS A THERAPIST DEVELOP SKILL OF THE SENDER
WHAT DOES THE ACRONYM KISS KEEP IT SHORT AND SIMPLE
WHAT ARE THE SKILLS OF A RECEIVER AS A THERAPIST LISTEN TO CONTENT, LISTEN TO THE INTENT, ASSESS THE SENDERS NONVERBAL COMMUNICATION, MONITOR PERSONAL NONVERBAL COMMUNICATION DN EMOTIONAL FILTERS, LISTEN WITHOUT JUDGEMENT ADN WITH EMPATHY
WHAT ARE THE QUALITIES OR CHARACTERTICS OF A NURTURING RELATIONSHIP CARE, EMPOWERMENT, TRUST, EMPATHY, MUTURALITY, CONFIDENTIALTY
WHAT ARE SOME QUESTIONING STRATEGIES AND TECHNIQUES CLOSED- ENDED QUESTIONS, OPEN-ENDED QUESTIONS, CLARIFICATION, LEADING QUESTIONS, COMPOUND QUESTIONS, FACILITATION, CONFRONTATION, SILENCE, SUPPORT ADN RESSURANCE
WHAT IS THE MOST POWERFUL WAY TO OBTAIN INFORMATION QUESTIONING TECHNIQUES
Created by: 286009974