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MOB Chapter 13 Vocab

Dialogue across boundaries and hierarchical levels about the team or organization;s vision, critical strategic themes, and the values that help achieve important goals. Strategic Conversation
The process by which information is exchanged and understood by two or more people, usually with the intent to motivate or influence behavior. Communication
To select symbols with which to compose a message. Encode
The tangible formulation of an idea to be sent to a receiver. Message
The carrier of a communication. Channel
To translate the symbols used in a message for the purpose of interpreting its meaning. Decode
A response by the receiver to the sender's communication. Feedback
The amount of information that can be transmitted during a communication episode. Channel Richness
Electronic communication that allows users to see who is connected to a network and share information instantly. Instant Messaging (IM)
An individual's level of fear or anxiety associated with interpersonal communications. Communication Apprehension
A communication transmitted through actions and behaviors rather than through words. Nonverbal Communication
The skill of receiving messages to accurately grasp facts and feelings to interpret the genuine meaning. Listening
A communication channel that flows within the chain of command or task responsibility defined by the organization. Formal Communication Channel
Messages sent from top management down to subordinates. Downward Communication
Messages transmitted from the lower to the higher levels in the organization's hierarchy. Upward Communication
The lateral or diagonal exchange of messages among peers or co-workers. Horizontal Communication
A team communication structure in which team members communicate through a single individual to solve problems or make decisions. Centralized Network
A team communication structure in which team members freely communicate with one another and arrive at decisions together. Decentralized Network
Communication channels that exist outside the formally authorized channels and do not adhere to the organization's hierarchy of authority. Personal Communication Channels
The acquisition and cultivation of personal relationships that cross departmental, hierarchical, and even organizational boundaries. Personal Networking
An informal, person-to-person communication network of employees that is not officially sanctioned by the organization. Grapevine
A group communication process aimed at creating a culture based on collaboration, fluidity, trust and commitment to shared goals. Dialogue
Created by: AbbyP
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