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Chapt thirteen

QuestionAnswer
Control The management function that involves monitoring activities to ensure that they're being accomplished as planned and correcting any significant devotions
Control process A three-step process of measuring actual performance, comparing actual performance against a standard, and taking managerial action to correct devotions or to address inadequate standards
Management by walking around When a manager is out in the work area interacting with employees
Range of variation The acceptable parameters of variance betweem actual performance and a standard
Immediate corrective action Corrective action that adresses problems at once to get performance back on track
Basic corrective action Corrective action that looks at how and why performance deviated before correcting the source of deviation
Feedforward control Control that takes place before a work activity is done
Concurrent control Control that takes place while a work activity is in progress
Feedback control Control that takes place after a work activity is done
Management information system A system used to provide management with needed information on a regular basis
Balanced scorecard A performance measurement tool that looks at more than just the financial perspective
Employee theft Any unauthorized taking of company property by employees for their personal use
Created by: ndelgado
 

 



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