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Chapt thirteen
Question | Answer |
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Control | The management function that involves monitoring activities to ensure that they're being accomplished as planned and correcting any significant devotions |
Control process | A three-step process of measuring actual performance, comparing actual performance against a standard, and taking managerial action to correct devotions or to address inadequate standards |
Management by walking around | When a manager is out in the work area interacting with employees |
Range of variation | The acceptable parameters of variance betweem actual performance and a standard |
Immediate corrective action | Corrective action that adresses problems at once to get performance back on track |
Basic corrective action | Corrective action that looks at how and why performance deviated before correcting the source of deviation |
Feedforward control | Control that takes place before a work activity is done |
Concurrent control | Control that takes place while a work activity is in progress |
Feedback control | Control that takes place after a work activity is done |
Management information system | A system used to provide management with needed information on a regular basis |
Balanced scorecard | A performance measurement tool that looks at more than just the financial perspective |
Employee theft | Any unauthorized taking of company property by employees for their personal use |