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management 8

organizational behavior the study of actions of people at work
employee productivity a performance measure of both work efficiency and effectiveness
absenteeism the failure to show up for work
turnover the voluntary and involuntary permanent withdrawal from an organization
organizational citizenship behavior discretionary behavior that's not part of an employee's formal job requirements, but which promotes the effective functioning of the organization
job satisfaction refers to an employee's general attitude toward his or her job
workplace misbehavior any intentional employee behavior that is potentially harmful to the organization or individuals within the organization
attitudes evaluative statements, either favorable or unfavorable, concerning objects, people, or events
cognitive component of an attitude is made up of the beliefs, opinions, knowledge, and information held by a person
affective component the emotional or feeling part of an attitude
behavioral component an attitude refers to an intention to behave in a certain way toward someone or something
job involvement the degree to which an employee identifies with his or her job, actively participates in it,and considers his or her job performance important for self-worth
organizational commitment represents an employee's orientation toward the organization in terms of his or her loyalty to, identification with, and involvement in the organization
employee engagement which is when employees are connected to, satisfied with, and enthusiastic about their jobs
cognitive dissonance is any incompatibility or inconsistency between behavior and attitudes
personality a unique combination of emotional, thought, and behavioral patterns that affect how a person reacts to situations and interacts with others
Myers-briggs type indicator (MBTI) one of the most widely used methods of identifying personalities
big five method another way of viewing personality is through five-factor model of personality
emotional intelligence an assortment of noncognitive skills, capabilities, and competencies that influences a person's ability to cope with environmental demands ad pressures
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