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management 8
| Question | Answer |
|---|---|
| organizational behavior | the study of actions of people at work |
| employee productivity | a performance measure of both work efficiency and effectiveness |
| absenteeism | the failure to show up for work |
| turnover | the voluntary and involuntary permanent withdrawal from an organization |
| organizational citizenship behavior | discretionary behavior that's not part of an employee's formal job requirements, but which promotes the effective functioning of the organization |
| job satisfaction | refers to an employee's general attitude toward his or her job |
| workplace misbehavior | any intentional employee behavior that is potentially harmful to the organization or individuals within the organization |
| attitudes | evaluative statements, either favorable or unfavorable, concerning objects, people, or events |
| cognitive component | of an attitude is made up of the beliefs, opinions, knowledge, and information held by a person |
| affective component | the emotional or feeling part of an attitude |
| behavioral component | an attitude refers to an intention to behave in a certain way toward someone or something |
| job involvement | the degree to which an employee identifies with his or her job, actively participates in it,and considers his or her job performance important for self-worth |
| organizational commitment | represents an employee's orientation toward the organization in terms of his or her loyalty to, identification with, and involvement in the organization |
| employee engagement | which is when employees are connected to, satisfied with, and enthusiastic about their jobs |
| cognitive dissonance | is any incompatibility or inconsistency between behavior and attitudes |
| personality | a unique combination of emotional, thought, and behavioral patterns that affect how a person reacts to situations and interacts with others |
| Myers-briggs type indicator (MBTI) | one of the most widely used methods of identifying personalities |
| big five method | another way of viewing personality is through five-factor model of personality |
| emotional intelligence | an assortment of noncognitive skills, capabilities, and competencies that influences a person's ability to cope with environmental demands ad pressures |
Created by:
gabbster22@hotmail.c
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