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Chapter 8 manag.

Management

QuestionAnswer
Behavior The actions of people.
Organizational Behavior The study of the actions of people at work
Employee Productivity A performance measure of both work efficiency and effectiveness.
Absenteeism The failure to show up for work.
Turnover Voluntary and involuntary permanent withdrawal from an organization.
Organizational Citizenship Behavior Discretionary behavior that's not part of an employee's formal job requirements, but which promotes the effective functioning of the organization
Job Satisfaction An employee's general attitude towards his or her job.
Workplace Misbehavior Any intentional employee behavior that is potentially harmful to the organization or individuals within the organization.
Attitudes Evaluative statements, either favorable or unfavorable, concerning object, people, or events.
Cognitive Component The part of an attitude made up of the beliefs, opinions, knowledge, and information held by a person.
Affective Component The part of an attitude that's the emotional or feeling part.
Behavioral Component The part of an attitude that refers to an intention to behave in a certain way toward someone or something.
Job involvement The degree to which an employee identifies with his or her job, actively participates in it, and considers his or her job performance important for self-worth.
Organizational Commitment An employee's orientation toward the organization in terms of his or her loyalty to, identification with, and involvement in the organization.
Employee Engagement When employees are connected to, satisfied with, and enthusiastic about their jobs.
Cognitive Dissonance Any incompatibility or inconsistency between attitudes or between behavior and attitudes.
Personality A unique combination of emotions, thought, and behavioral patterns that affect how a person reacts to situations and interacts with others.
Myers-Briggs Type Indicator (MBTI) A personality assessment that uses four dichotomies of personality to identify different personality types.
Big Five Model A personality trait model that examines five traits: Extroversion, Agreeableness, Conscientiousness, emotional stability, and openness t experience.
Emotional Intelligence(EI) The ability to notice and to manage emotional cues and information.
Locus of Control The degree to which people believe they control their own fate.
Machiavelliansim (Mach) A measure of the degree to which people are pragmatic, maintain emotional distance, and believe that ends justify means.
Self-Esteem (SE) An individual's degree of like or dislike for himself or herself.
Self-Monitoring A personality trait that measures the ability to adjust behavior to external situational factors.
Perception A process by which we give meaning to our environment by organizing and interpreting sensory impressions.
Attribution theory A theory used to explain how we judge people differently, based on what meaning we attribute to a give behavior.
Fundamental attribution error The tendency to underestimate the influence of external factors and overestimate the influence of external factors and overestimate the influence of internal factors when making judgements about the behavior of others.
Self-Serving Bias The tendency for individuals to attribute their successes to internal factors while putting the blame for failures on external factors.
Selective perception The tendency for people to only absorb parts of what they observe, allowing them to "speed read" others.
Assumed similarity An observer's perception of others is influenced more by the observer's own characteristics than by those of the person observed.
Stereotyping When we judge someones on the basis of ourperception of a group he or she is apart of.
Halo Effect When we form a general impression of a person on the basis of a single characteristic.
Learning A relatively permanent change in behavior that occurs as a result of experience.
Operant conditioning A theory of learning that says behavior is a function of its consequences.
Social Learning Theory A theory of learning that says people can learn through observation and direct experience.
Shaping Behavior The process of guiding learning in graduated steps, using reinforcement or lack of reinforcement.
Created by: angel_19_19_19
 

 



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