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Chap eight
| Question | Answer |
|---|---|
| Behavior | The action of people |
| Organizational Behavior | The study of the actions of people at work |
| Employee Productivity | A performance measure of both work efficiency and effectiveness |
| Absenteeism | The failure to show up for work |
| Turnover | Voluntary and involuntary permanent withdrawl from an organization |
| Organizational Citizenship Behavior | Discretionary behavior that's part of an employee's formal job requirements, but which promotes the effective functioning of the organization |
| Job Satisfaction | An employee's general attitude toward his or her job |
| Workplace misbehavior | Any intentional employee behavior that is potentially harmful to the organization or individuals within the organization |
| Attitudes | Evaluating statements, either favorable or unfavorable, concerning objects, people, or events |
| Cognitive components | The part of an attitude made up of beliefs, options, knowledge, and information held by a person |
| Affective Component | The part of an attitude that's the emotional or feeling part |
| Behavioral Component | The part of an attitude that refers to an intention to behave ina certain way toward someone or something |
| Job involvement | The degree to which an employee identifies with his or her job, actively participates in it, and considers his or her job performance important for self-worth. |
| Organizational Commitment | An employee's orientation toward the organization in terms of his or her loyalty to, identification with, and involment in the organization |
| Employee Engagement | When employees are connected to,satisfied with, and enthusiastic about their job |
| Cognitive | Any incompatibility or inconsistency between attitudes or between behavior and attitudes |
| Personality | A unique combination of emotional, thought, and behavioral patterns that affect how a person reacts to situations and interacts with others |
| Myers-Briggs Type Indicator (MBTI) | A personality assessment that uses four dichotomies of personality to identify different personality types |
| Big Five Model | A personality trait model that examines five traits: extraversion, agreeableness, conscientiousness, emotional stability, and openness to experience |
| Emotional Intelligence | The ability to notice and to manage emotional cues and information |
| Locus of Control | The degree to which people believe they control their own fate |
| Machiavellianism | A measure of the degree to which people are pragmatic, maintain emotional distance, and believe that ends justify means |
| Self-esteem | An individual's degree of like or dislike for himself or herself |
| Self-monitoring | A personality trait that measures the ability to adjust behavior to external situational factors |
| Perception | A process by which we give meaning to our environment by organizatiing and interpreting sensory impressions |
| Attribution Theory | A theory used to explain how we judge people differently, based on what meaning we attribute to a give behavior |
| Fundamental Attibution Error | The tendency to underestimating the influence of external factors and overestimate the influences of internal factorswhen making judgments about the behavior of others |
| Self-serving Bias | The tendency for individuals to attribute their successes to internal factors while putting the blame for failures on external factors |
| Selective Perception | The tendency for people to only absorb parts of what they observe, allowing them to "speed read" others |
| Assumed Similarity | An observer's perception of others is influenced more by the observer's own characteristics than by those of the person observed |
| Stereotyping | When we judge someone on the basis of our perception of a group he or she is part of |
| Halo Effect | When we form a general impression of a person on the basis of a single characteristic |
| Learning | Relatively permanent change in behavior that occurs as a result of experience |
| Operant Conditioning | A theory of learning that says behavioris a function of its consequences |
| Social Learning Theory | A theory of learning that says people cant learn through observation and direct experience |
| Shaping Behavior | The process of guiding learning in graduated steps, using reinforcement or lack of reinforcement |
Created by:
ndelgado
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