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Chap eight

QuestionAnswer
Behavior The action of people
Organizational Behavior The study of the actions of people at work
Employee Productivity A performance measure of both work efficiency and effectiveness
Absenteeism The failure to show up for work
Turnover Voluntary and involuntary permanent withdrawl from an organization
Organizational Citizenship Behavior Discretionary behavior that's part of an employee's formal job requirements, but which promotes the effective functioning of the organization
Job Satisfaction An employee's general attitude toward his or her job
Workplace misbehavior Any intentional employee behavior that is potentially harmful to the organization or individuals within the organization
Attitudes Evaluating statements, either favorable or unfavorable, concerning objects, people, or events
Cognitive components The part of an attitude made up of beliefs, options, knowledge, and information held by a person
Affective Component The part of an attitude that's the emotional or feeling part
Behavioral Component The part of an attitude that refers to an intention to behave ina certain way toward someone or something
Job involvement The degree to which an employee identifies with his or her job, actively participates in it, and considers his or her job performance important for self-worth.
Organizational Commitment An employee's orientation toward the organization in terms of his or her loyalty to, identification with, and involment in the organization
Employee Engagement When employees are connected to,satisfied with, and enthusiastic about their job
Cognitive Any incompatibility or inconsistency between attitudes or between behavior and attitudes
Personality A unique combination of emotional, thought, and behavioral patterns that affect how a person reacts to situations and interacts with others
Myers-Briggs Type Indicator (MBTI) A personality assessment that uses four dichotomies of personality to identify different personality types
Big Five Model A personality trait model that examines five traits: extraversion, agreeableness, conscientiousness, emotional stability, and openness to experience
Emotional Intelligence The ability to notice and to manage emotional cues and information
Locus of Control The degree to which people believe they control their own fate
Machiavellianism A measure of the degree to which people are pragmatic, maintain emotional distance, and believe that ends justify means
Self-esteem An individual's degree of like or dislike for himself or herself
Self-monitoring A personality trait that measures the ability to adjust behavior to external situational factors
Perception A process by which we give meaning to our environment by organizatiing and interpreting sensory impressions
Attribution Theory A theory used to explain how we judge people differently, based on what meaning we attribute to a give behavior
Fundamental Attibution Error The tendency to underestimating the influence of external factors and overestimate the influences of internal factorswhen making judgments about the behavior of others
Self-serving Bias The tendency for individuals to attribute their successes to internal factors while putting the blame for failures on external factors
Selective Perception The tendency for people to only absorb parts of what they observe, allowing them to "speed read" others
Assumed Similarity An observer's perception of others is influenced more by the observer's own characteristics than by those of the person observed
Stereotyping When we judge someone on the basis of our perception of a group he or she is part of
Halo Effect When we form a general impression of a person on the basis of a single characteristic
Learning Relatively permanent change in behavior that occurs as a result of experience
Operant Conditioning A theory of learning that says behavioris a function of its consequences
Social Learning Theory A theory of learning that says people cant learn through observation and direct experience
Shaping Behavior The process of guiding learning in graduated steps, using reinforcement or lack of reinforcement
Created by: ndelgado
 

 



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