Busy. Please wait.
Log in with Clever

show password
Forgot Password?

Don't have an account?  Sign up 
Sign up using Clever

Username is available taken
show password

Make sure to remember your password. If you forget it there is no way for StudyStack to send you a reset link. You would need to create a new account.
Your email address is only used to allow you to reset your password. See our Privacy Policy and Terms of Service.

Already a StudyStack user? Log In

Reset Password
Enter the associated with your account, and we'll email you a link to reset your password.
Didn't know it?
click below
Knew it?
click below
Don't Know
Remaining cards (0)
Embed Code - If you would like this activity on your web page, copy the script below and paste it into your web page.

  Normal Size     Small Size show me how

MOB Chapter 8 Body

Allows online filing of tax returns, by the U.S. IRS is an example of a new service innovation. E-file
The stage where ideas for new products and technologies are born. Managers design the organization for exploration by establishing conditions that encourage creativity and allow new ideas to spring forth. Exploration
Another important aspect of innovation is providing mechanisms for both internal and external coordination. Ideas for product and technology innovations typically originate at lower levels of the organization and need to flow horizontally to depts. Cooperation
Creative ORG/Dept. Open channels of communication. Contact with outside sources. Overlapping territories; cross-pollination of ideas across disciplines. Suggestion systems, brainstorming, freewheeling discussions. The Creative Individual: Conceptual Fluency, Open-mindedness
Creative ORG/Dept. Assigning nonspecialists to problems. Eccentricity allowed. Hiring outside your comfort. The Creative Individual: Originality
Creative ORG/Dept. Decentralization, loosely defined positions, loose control. Acceptance of mistakes; rewarding risk taking. People encouraged to challenge their bosses. The Creative Individual: Less Authority, Independence, Self-confidence
Creative ORG/Dept. Freedom to choose and pursue problems. Not a tight ship; playful culture, doing the impractical. Freedom to discuss ideas; long time horizon. The Creative Individual: Playfulness, Undisciplined Exploration, Curiosity
Creative ORG/Dept. Resources allocated to creative personnel and projects without immediate payoff. Reward system encourages innovation. Absolution of peripheral responsibilities. The Creative Individual: Persistence, Commitment, Focused Approach
Aspect of product and technology innovation is creating mechanisms to make sure new ideas are carried forward, accepted, and implemented. Entrepreneurship
Develops and understands technical aspects of idea. Does not know how to win support for the idea or make a business of it. Inventor
Believes in idea. Visualizes benefits. Confronts organizational realities of cost, benefits. Obtains financial and political support. Overcomes obstacles. Champion
High-level manager who removes organizational barriers. Approves and protects idea within organization. Sponsor
Provides reality test. Looks for shortcomings. Defines hard-nosed criteria that idea must pass. Critic
Inventor, Champion, Sponsor, Critic Four Roles in Organizational Change
Various barriers to change, such as a lack of resources, resistance from middle managers, or inadequate employee skills. Restraining Forces
Problems or opportunities that provide motivation for change within the organization. Driving Forces
When to use: Change is technical. Users need accurate information and analysis to understand change. Communication, Education Tactic for Overcoming Resistance to Change
When to use: Users need to feel involved. Design requires information from others. Users have power to resist. Participation Tactic for Overcoming Resistance to Change
When to use: Group has power over implementation. Group will lose out in the change. Negotiation Tactic for Overcoming Resistance to Change
When to use: A crisis exists. Initiators clearly have power. Other implementation techniques have failed. Coercion Tactic for Overcoming Resistance to Change
When to use: Change involves multiple departments or reallocation of resources. Users doubt legitimacy of change. Top Management Support Tactic for Overcoming Resistance to Change
Created by: abbyjp
Popular Management sets




Use these flashcards to help memorize information. Look at the large card and try to recall what is on the other side. Then click the card to flip it. If you knew the answer, click the green Know box. Otherwise, click the red Don't know box.

When you've placed seven or more cards in the Don't know box, click "retry" to try those cards again.

If you've accidentally put the card in the wrong box, just click on the card to take it out of the box.

You can also use your keyboard to move the cards as follows:

If you are logged in to your account, this website will remember which cards you know and don't know so that they are in the same box the next time you log in.

When you need a break, try one of the other activities listed below the flashcards like Matching, Snowman, or Hungry Bug. Although it may feel like you're playing a game, your brain is still making more connections with the information to help you out.

To see how well you know the information, try the Quiz or Test activity.

Pass complete!
"Know" box contains:
Time elapsed:
restart all cards