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CST 229 Ch 9 Vocab

CST 229 Chapter 9 Vocabulary

QuestionAnswer
Independent-Self Conflict Lens emphasizes a content conflict goal lens, a clear win-lose conflict approach, a "doing" angle, and an outcome-driven mode
Interdependent-Self Conflict Lens emphasizes a relational process lens, a win-win relational approach, a "being" angle, and a long-term compromising negotiation mode
Impartial Approach reflects a combination of an individualistic and small power distance value orientation
Status-achievement Approach consists of a combination of an individualistic and large power distance value orientation
Benevolent Approach reflects a combination of a collectivistic and large power distance value
Communal Approach consists of a combination of collectivistic and small power distance value orientation
Conflict an aggravating disagreement process between two interdependent parties over incompatible goals and the interference perceives from the other in her or his effort to achieve those goals
Content Goals the practical issues that are external to the individuals involved
Relational Conflict Goals refers to how individuals define the particular relationship or would like to define it in the interactive situation
Identity-based Goals means face-saving and face-honoring issues in a conflict episode
Conflict Resources tangible or intangible rewards that people want in a dispute
Tangible Resources include how much money to spend on a smart phone, an iPad, or choice of prime location for a vacation
Intangible Resources include deeply felt desires or emotional needs, such as emotional security, inclusion, connection, respect, control, and meaning issues
Differentiation means taking an active stance to acknowledge the different cultural perspectives and lenses in a conflict situation
Expansion means an active search for alternative paths or creative solutions to enlarge the amount, type, or use of available resources
Compensation means conflict parties can offer exchanges or concessions for conflict issues they value differently
Face about socially approved self-image and other-image consideration issues
Facework about the verbal and nonverbal strategies that we use to maintain, defend, or upgrade our own social self-image and attack or defend the social images of others
Conflict Communication Style refers to patterned verbal and nonverbal responses to conflict in a variety of frustrating conflict situations
Dispositional Approach emphasizes that individuals do have predominant conflict style tendencies in handling a wide variety of conflict situations in different cultures
Situational Approach stresses the importance of the conflict topic and the conflict situation in shaping what conflict styles will be used in what types of relationships and in what contexts, or both of these
Systems Approach integrates both dispositional and situational approaches
Dominating (competitive/controlling) Style emphasizes conflict tactics that push for one's own position above and beyond the other person's interest
Avoiding Style involves dodging the topic, the other party, or the situation altogether
Obliging Style characterized by a high concern for the other person's conflict interest above and beyond one's own conflict position
Compromising Style involves a give-and-take concession approach to reach a mid-point agreement concerning the conflict issue
Integrating (collaborative) Style reflects a commitment to find a mutual-interest solution and involves a high concern for the other person's interest in the conflict situation
Self-oriented Face-Saving Behaviors attempts to regain or defend one's image after threats to face or face loss
Other-oriented Face-giving Behaviors attempts to support others' face claims and work with them to prevent further face loss or help them to restore face constructively
Mindful Listening a face-validation and power-sharing skill
Paraphrasing Skill summarizing the content meaning of the other's message in your own words; nonverbally echoing your interpretation of the emotional meaning of the other's message
Perception-checking designed to help ensure that we are interpreting the speaker's nonverbal and verbal behaviors accurately during an escalating conflict episode
Cultural Empathy the learned ability of the participants to understand accurately the self-experiences of others from diverse cultures and, concurrently, the ability to convey their understanding responsively and effectively to reach the "cultural ears" of others
Mindful Reframing a highly creative, mutual-face-honoring skill
Reframing the mindful process of using language to change the way each person defines or thinks about experiences and views the conflict situation
Created by: ksison
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