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Chapter 7 manag.
management vocab
| Question | Answer |
|---|---|
| Organizational change | any alteration of an organization's people, structure, or technology |
| Change Agents | people who act as change catalysts and assume the responsibility for managing the change process. |
| "Calm Waters" metaphor of change | a description of organizational change that likens that change to a large ship making a predictable trip across a calm sea and experiencing an occasional storm |
| "White-water rapids" metaphor of change | a description of organizational change that likens that change to a small raft navigating a raging river. |
| Organization development (OD) | Efforts that assist organizational memebers with a planned change by focusing on their attitudes and values. |
| Survey Feedback | a method of assessing employees' attitudes toward and preceptions of a change |
| Process Consultation | using outside consultants to assess organizational processes such as workflow,informal intra-unit relationships, and formal communication channels. |
| Team-building | using activities to help work groups set goals, develop positive interpersonal relationships, and clarify the roles and responsibilites of each team member. |
| Intergroup development | activities that attempt to make several work groups more cohesive |
| Stress | the adverse reaction people have to excessive pressure placed on them from extraordinary demands, constraints, or opportunities. |
| Karoshi | a Japanese term that refers to a sudden death caused by overworking |
| Stressors | Factors that cause stress |
| Role Conflicts | Work expectations that are hard to satisfy. |
| Role Overload | Having more work to accomplish than time permits. |
| Role Ambiguity | When role expectations are not clearly understood. |
| Type A Personality | people who have a chronic sense of urgency and an excessive acompetitive drive. |
| Type B Personality | people who are relaxed and easygoing and accept to change easily. |
| Employee assistance programs (EAPs) | programs offered by organizations to help employees overcome personal and health-related problems |
| Wellness Programs | programs offered by organizations to help employees prevent health problems |
| Creativity | The ability to combine ideas in a unique way or to make unusual associateions between ideas. |
| Innovation | The process of taking a creative idea and turning it into a useful product, service, or method of operation. |
| Idea Champions | individuals who actively and enthusicastically support new ideas, build support for, overcome resistance to, and ensure that innovations are implemented. |
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