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16 Principles of OM
Strategic Management Exam 1 Review
Question | Answer |
---|---|
16 Principles-customers #1 | Know and team up with the next and final customer. |
16 Principles-customers #2 | Dedicate to continual improvement of customer wants. |
Customer Wants | Increased quality, flexibility, flexibility and service. Decreased cost, variability, and response time. |
16 Principles-company #1 | Achieve unified purpose via shared information and team involvement in implementing change. |
16 Principles-competition #1 | Know the competitors and world class leaders. |
16 Principles-design & operation #1 | Cut products/services and suppliers down to a few good ones. |
16 Principles-design & operation #2 | Organize resources into chains of customers. Create work-flow teams, cells, and plants within plants. |