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16 Principles of OM

Strategic Management Exam 1 Review

16 Principles-customers #1 Know and team up with the next and final customer.
16 Principles-customers #2 Dedicate to continual improvement of customer wants.
Customer Wants Increased quality, flexibility, flexibility and service. Decreased cost, variability, and response time.
16 Principles-company #1 Achieve unified purpose via shared information and team involvement in implementing change.
16 Principles-competition #1 Know the competitors and world class leaders.
16 Principles-design & operation #1 Cut products/services and suppliers down to a few good ones.
16 Principles-design & operation #2 Organize resources into chains of customers. Create work-flow teams, cells, and plants within plants.
Created by: zced17