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Quality System

Who introduced the Scientific Management? Walter Shewhart, Harold Keys, and George Edwards
Some think of quality as ___ Superiority or excellence of a product or service, others view it as a lack of manufacturing or service defects, still others think of quality as related to product features or price.
Eight dimensions, what are they? Performance, Features, Reliability, Conformance, Durability, Serviceability, Aesthetics, Perceived Quality
What is the Deming Chain reaction? Costs Decrease, Productivity Increases, Market Captured, Stay in Business, Provide more jobs
What is the Deming's System of Profound Knowledge? Appreciate the system, Understand Process Variation, Theory of Knowledge, Psychology
What are some Quality Statistical Tools? Flowcharts, Check Sheets, Histograms, Pareto Diagrams, Cause and Effect Diagrams, Scatter Diagrams, Control Chart
What best describes Performance? A product's primary operating characteristics
What best describes Features? The "bells and whistles" of a product
What best describes Reliability The probability of a product's surviving over a specified confined period of time under stated conditions of use
What best describes Conformance The degree to which physical and performance characteristics of a product match preestablished standards.
What best describes Durability The amount of use one gets from a product before it physically deteriorates or until replacement is preferable.
What best describes Serviceability The ability to repair a product quickly and easily
What best describes Perceived quality Subjective assessment resulting form image, advertising, or brand names
What best describes Systems A set of functions or activities within an organization that work together to achieve organizational goals
What best describes Variation Understanding that everything measured consists of both "normal" variation and of "special causes" that create defects. Quality involves recognizing the difference to eliminate "special causes" while controlling normal variation.
What best describes The Theory of Knowledge? Understand that management decisions should be driven by facts, data, and justifiable theories, not solely by opinions.
What best describes Psychology Understand people, interactions between people and circumstances, interactions between leaders and employees, and the drivers of behavior.
What best describes Flowcharts A picture of a process that shows the sequence of steps performed.
What best describes Check Sheets Data collection forms that facilitate the interpretation of data.
What best describes Histograms Graphical representation of the variation in a set of data.
What best describes Pareto Diagrams A technique for prioritizing types of sources of problems. It separates the "vital few" from the "trivial many"
What best describes Cause and Effect Diagrams A graphical representation of an outline that presents a chain of causes and effects.
What best describes Scatter Diagrams Illustrates relations between hypothesized causes and effects.
What best describes Control charts Useful in identifying improvement opportunities and verifying that improvements really do have the desired effect.
What best describes Aesthetics How a product looks, feels, sounds, tastes, or even smells.
Created by: Krescent
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