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Haleys Chp3 Vocab
vocabulary words
Question | Answer |
---|---|
Hearing and trying to understand and remember a message | active listening |
Hearing and understanding a message but not trying to remember the message in the long term | casual listening |
A disagreement or quarrel | conflict |
Hearing and trying to understand the speaker's point of view, attitudes, and emotions | emphatic listening |
Showing excitement or a lively interest | enthusiasm |
Hearing and judging the importance or accuracy of what a speaker is saying | evaluative listening |
Being supportive, helpful, or kind | friendliness |
The use of your arms and hands to express an idea or feeling | gesture |
Listening to obtain specific information or understand a message | informative listening |
Providing guidance and inducing others to act | leadership |
Messages sent without or in addition to words | nonverbal communication |
Nonverbal symbols, such as voice pitch, rate of speech, laughing, and sighing | paralanguage |
The nearby area around a person or the area the person considers his or her territory | personal space |
The way a person stands or sits | posture |
Hearing, understanding, and restating the speaker's message | reflective listening |
Belief in yourself and your abilities | self-confidence |
Being open and genuine or earnest | sincerity |
The interaction of people or things that creates or accomplishes more than the sum of the individual efforts or parts | synergy |
Two or more people acting together to achieve a goal | teamwork |
A group whose members do not share a physical workspace but work together using communications technology, such as telephone and e-mail | virtual team |