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Management of orgs test

A Deliberate arrangement of people brought together to perform a specific task Organization
Three things necessary for an org. People, Structure, Goals
Who makes decisions about the direction of an org? Top Level Managers
Who oversees other managers? Middle Managers
Who is responsible for overseeing nonmanagerial employees? First Line Managers
Doing things right, concerned with means Efficiency
Doing the right things Effectiveness
POLC Planning, Organizing, Leading, Controlling
What category is Figurehead, leader, and liaison Mintzberg's interpersonal roles
What four skills does Katz declare managers have? Conceptual, Interpersonal, Technical, Political
What is the primary function of managers? Planning
What is planning? Concerned with means and ends
What are the four reasons managers need to plan? It establishes a coordinated effort, it reduces uncertainty, it reduces overlapping and waste, establishes goals and standards
What are the six steps of strategic mgmt? Mission and goals, internal, external,formulate, implement, evaluate
What strategy involves growth, stability, and renewal? Corporate strategy
what is a corporate strategy? Tells what business a company wants to be in
Competitive Strategy? How a company will compete
What are the three types of competitive strategies? cost leadership, differentiation, focus
What is the difference between goals and plans? goals are desired outcomes, plans are how to obtain the outcomes
What happens in traditional goal setting? Goals come from the top of an org and trickle down, often changing on the way
What is a strategic plan vs. tactical strategic apply to entire org and tactical are plans that specify how goals will be achieved
effective group performance depends on proper match between leader style and the degree to which the situation allows the leader to control and influence Fiedler's Contingency Model
What is the LPC questionaire? Measure of Fiedler's contingency model. Measures whether leader was task or relationship oriented
What is Situational Leadership Theory? (SLT) leadership theory which examines followers' readiness
What is telling? Situational theory high task, low relationship
What is selling? Situational theory high task, high relationship
What is participating? Low task, high relationship
What is delegating low task, low relationship
Leader Participation Model how much a leader should participate based on situation
What are the 4 team leader roles? Coaches, troubleshooters, liaisons with external constituents, conflict managers
What are the seven parts of the communication process? Sender, encoding, message, channel, decoding, receiver, feedback
What is involved in active listening? Empathy, Intensity, Acceptance, Willingness to take responsibility for completeness
What are the three types of Conflict views Traditional, Human Relations, interactionist
What is the traditional view of conflict The view that all conflict is bad and must be avoided
What is the Human relations view of conflict The view that conflict is natural and inevitable and has the potential to be a positive force
What is the interactionist view of conflict? The view that some conflict is necessary for an organization to perform effectively
What is distributive bargaining? Negotiation under zero-sum conditions, in which any gain by one party involves a loss to the other party
What is integrative bargaining? Negotiation in which there is at least one settlement that involves no loss to either party
What is control? Monitoring activities to assure they are being accomplished effectively
What are the three steps in the control process? Measuring actual performance, comparing actual performance against a standard, taking action to correct problems
What is immediate corrective action? action that seeks to fix the problem
basic corrective action? action that seeks to find the root of the problem to fix it
Created by: lmp8190
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