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Test 1 OB
Chapters 1-5
| Question | Answer |
|---|---|
| Organizational behavior | a field of study that investigates the impact that individuals, groups, and structure have on behavior within organizations to apply such knowledge toward improving orgs effectiveness |
| Managers | People who get things done through other people |
| Technical Skills | the ability to apply specialized knowledge or expertise |
| Human skills | ability to work with, understand and motivate other people |
| Conceptual Skills | mental ability to analyze and diagnose complex situations |
| Surface level diversity | differences easily perceived that don’t reflect how people think or feel |
| Deep level diversity | Differences in values and personality and work prefs |
| Attitudes | Evaluative Statements or judgments concerning objects people or events |
| Cognitive dissonance | Any incompatibility between two or more attitudes or between behavior and attitudes |
| Job Satisfaction | positive feeling about job |
| Job Involvement | Degree of psychological ID with the job, performance is related to self worth |
| Organizational Commitment | Identifying with org and its goals, wanting to maintain in org |
| Psychological Empowerment | Belief in the degree of influence over the job, competence, meaningfulness |
| Perceived Organizational Support | Degree to which employees org values their contribution and cares about their well being |
| Employee Engagement | the degree of involvement with, satisfactions with, and enthusiasm for the job |
| Emotions | intense feelings directed at someone or something |
| Moods | Feelings that lack contextual stimulus, less intense |
| Emotional Labor | Employees expression of org desired emotions from interpersonal interactions at work |
| Emotional Dissonance | projecting one emotion while feeling another |
| Affective Events Theory | Event in work environment that triggers positive or negative emotional reactions |
| Emotional Intelligence | ability to be self aware, detect emotions in others, manage emotional cues and info |
| Personality | Ways people react and interact with others, measurable traits |
| Core Self Evaluation | degree to which people like or dislike themselves |
| Machiavellianism | a pragmatic, emotionally distant power player who believes the ends justify means |
| Narcissism | An arrogant, entiltled, self important person who needs excessive admiration, less effective in Jobs |
| Self monitoring | Ability to adjust behavior to meet external factors, more likely to become leaders |
| Values | basic convictions on how to conduct yourself or how to live your life that is personally or socially preferable |
| Terminal values | goals a person wants to achieve before death |
| Instrumental | means of achieving terminal values |
| Power Distance | The extent to which a society accepts that power in institutions and organizations is distributed unequally |
| Individualism | The degree to which people prefer to act as individuals rather than as member of groups |
| Collectivism | A tight social framework in which people expect others in groups of which they are a part to look after them and protect them |
| Masculinity | The extent to which the society values work roles of achievement, power, and control, and where assertiveness and materialism are also valued |
| Femininity | The extent to which there is little differentiation between roles for men and women Uncertainty Avoidance |
| Long term orientation | A national culture attribute that emphasizes the future, thrift, and persistence |
| Short term orientation | A national culture attribute that emphasizes the present and the here and now |
Created by:
Jlaney08
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