Help
Options
Didn't know it?
click below
click below
Knew it?
click below
click below
Don't Know
Remaining cards (0)
Know
retry
shuffle
restart
0:00
Embed Code - If you would like this activity on your web page, copy the script below and paste it into your web page.
Normal Size Small Size show me how
Normal Size Small Size show me how
TEST 3 OB
chapters 11-14
| Question | Answer |
|---|---|
| Communication | The transference and understanding of meaning |
| The communication process | The steps between a source and a receiver that result in the transference and understanding of meaning |
| The Sender | initiates message |
| Encoding | translating thought to message |
| The Message | what is communicated |
| The Channel | the medium the message travels through |
| Decoding | the receiver’s action in making sense of the message |
| The Receiver | person who gets the message |
| Noise | things that interfere with the message |
| Feedback | a return message regarding the initial communication |
| Channel | The medium selected by the sender through which the message travels to the receiver |
| Electronic Communications | Forms of “real time” communication of short messages that often use portable communication devices |
| Leadership | The ability to influence a group toward the achievement of goals |
| Management | Use of authority inherent in designated formal rank to obtain compliance from organizational members |
| Trait theory | Theories that consider personality, social, physical, or intellectual traits to differentiate leaders from non |
| Power | The capacity that A has to influence the behavior of B so that B acts in accordance with A’s wishes |
| Formal Power | Established by an individual's position in an org |
| Coercive Power | A power base dependent on fear of negative results |
| Reward Power | Compliance achieved based on the ability to distribute rewards that others view as valuable |
| Legitimate Power | The formal authority to control and use resources based on a person’s position in the formal hierarchy |
| Expert Power | Influence based on special skills or knowledge |
| Referent Power | Influence based on possession by an individual of desirable resources or personal traits |
| Power tactics | Ways in which people translate power bases into specific actions |
| Impression Management | The process by which individuals attempt to control the impression others form of them |
| Conflict | A process that begins when one party perceives that another has negatively affected |
| Traditionalist view | The belief that all conflict is harmful and must be avoided |
| Interactionist view | The belief that conflict is not only a positive force in a group but it is absolutely necessary to preform well |
| Perceived conflict | The existence of conditions that create opportunities for conflict to arise |
| Felt conflict | Emotional involvement in a conflict creating anxiety, tenseness, frustration, or hostility |
| Negotiation | A process in which two or more parties exchange goods or services and attempt to agree on the exchange rate for them |
| Distributive Bargaining | Negotiation that seeks to divide up a fixed amount of resources; a win |
| Integrative bargaining | Negotiation that seeks one or more settlements that can create a win |
| Mediator | A neutral third party who facilitates a negotiated solution by using reasoning, persuasion, and suggestions for alternatives |
| Arbitrator | A third party to a negotiation who has the authority to dictate an agreement |
| Conciliator | A trusted third party who provides an informal communication link between the negotiator and the opponent |
| Consultant | An impartial third party, skilled in conflict management, who attempts to facilitate creative problem solving through communication and analysis |
Created by:
Jlaney08
Popular Management sets